Senior Customer Support - French Speaker

Aubay Portugal; Lisboa; Hybrid; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Integrated performance management system

Aubay Training Academy

Team building activities

Digital mental health platform

Health and well-being programs

Support for children's education

Language platform for conversation classes

Job summary

Aubay Portugal is seeking a Customer Support professional with a minimum of 8 years of experience. Knowledge of SQL and familiarity with ITIL practices are essential. The role offers a hybrid working model, allowing for 2-3 days onsite in Lisbon and communication in English, Portuguese, and French is preferred.

We value commitment, excellence, and team spirit, fostering professional growth and well-being through various initiatives and training opportunities.

Qualifications

• Minimum of 8 years of professional experience in Customer Support.
• Knowledge of SQL is a plus for data querying and reporting.
• Familiarity with ITIL best practices for incident and change management.
• Experience with AS400 systems or similar legacy enterprise platforms.
• Fluent in English and Portuguese; French at B2 or higher.

Skills

Customer Support

SQL

ITIL practices

AS400 systems

English communication

Portuguese communication

French communication

Job description

Your connection with Aubay starts in the following lines:

Aubay Portugal is a French multinational company that has been operating in the country since 2007, with offices in Lisbon and Porto. We are a leading technology consultancy with a presence in seven European Union countries, specializing in the management, implementation, development and maintenance of information systems. With more than 150 active partners, we operate in strategic sectors such as banking, insurance, automotive, aviation, telecommunications, services and energy, driving innovation and digital transformation. Excellence, proximity and innovation are the pillars that distinguish us and enable us to support companies in building technological solutions that make a difference.

What are we looking for?

• Minimum of 8 years of professional experience in Customer Support;
• Knowledge of SQL considered a nice-to-have for data querying, reporting, and basic database interaction tasks;
• Familiarity with ITIL best practices for incident, problem, and change management in structured IT service environments;
• Experience with AS400 (IBM iSeries) systems or similar legacy enterprise platforms for business-critical operations;
• English, Portuguese and French (B2 or higher);
• Availability for a hybrid work model in Lisbon (2-3 days a week on-site).

What do we have to offer you?

• Feedback&Coffee – our integrated performance management system, with regular feedback sessions and a structured Career Progression Model;
• Aubay Training Academy, designed for your development: technical and behavioural training (in-class and e-learning), Meet&Techs, Webinars, Mentoring and Technology Centers;
• Events and team building activities that strengthen team spirit and promote closeness;
• Digital platform for mental health and emotional well-being, with free psychology consultations, so you can take care of yourself at any time;
• Health and well-being programme, with workshops and initiatives for our employees and other activities open to the community;
• We grow with you and your family— we offer a Mini-Aubilous Kit when your children are born and annual support for school supplies, from pre-school to higher education;
• Language platform, with conversation classes in 12 languages;
• Working model: hybrid.

What makes us different?

• Our organisational culture is based on solid values: commitment, excellence, team spirit, well-being, happiness and empathy;
• We value and recognise those who are part of our history, with referral awards and a special birthday gift;
• We believe in authenticity: we don't have a dress code, because what matters is talent and attitude;
• We promote closeness and an informal environment;
• Here, you will grow in good company, because we believe that professional development also means sharing experiences and building relationships.