Technical Support

Decskill; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Decskill seeks a capable Desktop Support professional to join its IT operations in Lisbon. You will troubleshoot across Windows and macOS, handle hardware and software issues, and support mobile devices for diverse corporate users.

Experience with ServiceNow or other ITSM tools is preferred, along with strong customer focus and the ability to work independently in a dynamic, multi-location environment. English fluency is required.

Qualificações

• Desktop Support L1/L2 experience.
• Proficient with Windows and macOS.
• Experience with hardware, software, and mobile devices.
• Proficient in MS Office / 365 and corporate apps.
• Familiar with ServiceNow or similar ITSM tool.
• Knowledge of OS deployment and device configuration.
• Strong customer orientation and communication.
• Ability to work independently and in fast-paced environments.
• Fluency in English.
• Willingness to work across locations and shifts.

Responsabilidades

• Provide Desktop Support L1/L2.
• Support Windows and macOS environments.
• Troubleshoot hardware, software and mobile devices.
• Assist with ServiceNow ITSM processes.
• Deploy OS and configure devices.
• Deliver quality customer service and clear communication.

Conhecimentos

Desktop Support

Windows

macOS

Hardware

Software

MS Office / 365

Troubleshooting

Customer Orientation

Communication Skills

Independence

Ferramentas

ServiceNow

ITSM

Descrição da oferta de emprego

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and op8timize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

Technical Support!!

Responsibilities:

• Professional experience in Desktop Support / IT Support Level 1/2.
• Strong experience with Windows and macOS environments.
• Experience supporting hardware, software and mobile devices.
• Experience with Windows, Microsoft Office/Microsoft 365 and corporate applications.
• Experience with ServiceNow or another ITSM tool.
• Knowledge of operating system deployment and device configuration.
• Experience troubleshooting network and Wi-Fi issues.
• Strong customer-oriented approach and excellent communication skills.
• Ability to troubleshoot and resolve incidents independently, while collaborating effectively with IT teams.
• Good organizational skills and ability to work in a fast-paced environment.
• Fluency in English.
• Flexibility to work across different locations and shifts when required.

Requirements:

• Desktop Support L1/L2
• Windows + macOS
• Hardware + Software
• MS Office / Messaging
• Troubleshooting
• Customer Orientation
• Strong Communication Skills
• Ability to Work Independently

Requirements (Plus):

• Experience in large-scale corporate environments
• Experience working with global teams
• Experience in projects beyond day-to-day support