Information Technology Support Technician

Decskill; Porto; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Decskill is seeking an IT Support Technician for an onsite project in Porto. The role covers Level 1 and 2 desktop support for hardware and software, with Windows and macOS environments, MS Office, and mobile devices.

You will work with local Portugal teams and Global IT Support, engaging with users and stakeholders to maintain high service levels. Qualified candidates have 3+ years in desktop support, a degree in IT/CS, strong customer service and English (B2+) fluency.

Qualificações

• 3+ years of Level 1 & 2 desktop support experience.
• Proficient in Windows and macOS troubleshooting.
• Experience with ITSM/Incident & Request management.
• Experience in Banking/Financial Services sector.
• Fluent English (B2+) mandatory.

Responsabilidades

• Provide Level 1 and Level 2 desktop support for hardware and software.
• Troubleshoot Windows and macOS issues and restore services.
• Support laptops, iPhones, tablets, and mobile devices.
• Assist with MS Office and collaboration tools.
• Log incidents using ITSM tools and track resolution.
• Collaborate with local and global IT teams.

Conhecimentos

Desktop Support

Windows support

macOS support

MS Office

English language

Customer service

Negotiation

Stakeholder mgmt

Formação académica

IT/CS Degree

Ferramentas

ITSM tools

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We would like to meet an IT Support Technician for a project in Oporto (100% onsite)

Responsibilities

• Provide Level 1 and Level 2 desktop support for hardware and software-related incidents and requests.
• Troubleshoot and resolve issues across Windows and macOS environments, ensuring timely service restoration.
• Provide technical support for laptops, iPhones, tablets, and other mobile devices.
• Support Microsoft Office, Windows, messaging and collaboration products, as well as a range of in-house and third-party applications.
• Diagnose and resolve technical issues involving applications developed internally and solutions provided by external vendors.
• Log, manage, track and resolve incidents and service requests using established ITSM/request management tools.
• Support and contribute to Microsoft OS build, deployment and configuration activities.
• Maintain a strong customer-focused approach, ensuring effective communication and a high standard of service delivery.
• Manage interactions with users and client staff with different profiles and communication styles, using appropriate negotiation and interpersonal skills.
• Prepare accurate reports, documentation and meeting minutes to a high professional standard.
• Plan and manage own workload independently, prioritising activities according to business and operational requirements.
• Balance support activities within a high-tempo production environment while contributing to project-related activities.
• Work collaboratively with local Portugal teams and Global IT Support teams, providing assistance to other regions when required.
• Demonstrate flexibility and adaptability in response to changing business, technical and support requirements.

Requirements

• Degree or professional training in IT, Computer Science, or a related field.
• 3+ years of experience in Level 1 & 2 Desktop Support, covering hardware and software troubleshooting.
• Strong hands-on experience with Windows, macOS, MS Office and Messaging/Collaboration tools.
• Experience supporting mobile devices, including iPhones, laptops and tablets.
• Experience with ITSM / Incident & Request Management tools and troubleshooting in-house and third-party applications.
• Previous experience in the Banking or Financial Services sector.
• Knowledge of Microsoft OS build, deployment and configuration methodologies.
• Strong customer service, communication, negotiation and stakeholder management skills.
• Fluente in English (B2+ - is mandatory).

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability

Your next challenge might start here.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.