IT Support Specialist | Lisbon

Decskill; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company based in Lisbon, is seeking an IT Support Technician for a 100% onsite role.

You will provide onsite and remote support, handling hardware and software issues, and ensuring smooth operation of PCs, printers, and other IT equipment. Fluency in Portuguese and good English are required; a driving licence and mobility to travel between sites are preferred.

Qualificações

• Professional experience in IT Support, Help Desk, Service Desk, Desktop Support, or a similar role.
• Strong knowledge of Microsoft Windows and macOS.
• Good knowledge of hardware troubleshooting and peripherals.
• Experience troubleshooting PCs and laptops.
• Experience providing technical support to end users.
• Basic knowledge of computer networks.
• Knowledge of network patching is valued.
• Experience with ticketing and incident management tools.
• Ability to document technical activities and update tickets with clear and detailed information.
• Ability to work autonomously and manage priorities in demanding environments.
• Good communication and customer-facing skills.
• Fluency in Portuguese and good communication skills in English are required.

Responsabilidades

• Provide onsite and remote IT support to end users in a corporate environment.
• Resolve incidents and service requests related to hardware, software, operating systems, and peripherals.
• Provide technical support for PCs, laptops, monitors, printers, and other IT equipment.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and prepare PCs and laptops, including image installation when required.
• Provide support for Microsoft Windows and macOS environments.
• Perform basic network troubleshooting and patching activities.
• Provide support for printers and other peripheral equipment.
• Manage and update tickets, ensuring all actions and troubleshooting steps are properly documented.
• Prioritize and manage incidents and requests according to operational requirements and service levels.
• Communicate with end users and client teams to provide updates and ensure a high-quality service.
• Support the management of escalations and operational requests when required.
• Assist with operational activities, including ticket follow-up and coordination with different technical teams.
• Travel between client sites according to service and operational needs.
• Provide remote support whenever possible.

Conhecimentos

IT Support

Windows OS

macOS

Hardware troubleshooting

PCs & laptops

End user support

Networking basics

Ticketing tools

Documentation

Communication skills

Portuguese

English

Ferramentas

SCCM

Remote support tools

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We would like to meet an IT Support Technician for a project with a 100% onsite working model in Lisbon.

What You’ll Do:

• Provide onsite and remote IT support to end users in a corporate environment.
• Resolve incidents and service requests related to hardware, software, operating systems, and peripherals.
• Provide technical support for PCs, laptops, monitors, printers, and other IT equipment.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and prepare PCs and laptops, including image installation when required.
• Provide support for Microsoft Windows and macOS environments.
• Perform basic network troubleshooting and patching activities when required.
• Provide support for printers and other peripheral equipment.
• Manage and update tickets, ensuring all actions and troubleshooting steps are properly documented.
• Prioritize and manage incidents and requests according to operational requirements and service levels.
• Communicate with end users and client teams to provide updates and ensure a high-quality service.
• Support the management of escalations and operational requests when required.
• Assist with operational activities, including ticket follow-up and coordination with different technical teams.
• Travel between client sites according to service and operational needs.
• Provide remote support whenever possible.

What We’re Looking For:

• Professional experience in IT Support, Help Desk, Service Desk, Desktop Support, or a similar role.
• Strong knowledge of Microsoft Windows and macOS.
• Good knowledge of hardware troubleshooting and peripherals.
• Experience troubleshooting PCs and laptops.
• Experience providing technical support to end users.
• Basic knowledge of computer networks.
• Knowledge of network patching is valued.
• Experience with ticketing and incident management tools.
• Ability to document technical activities and update tickets with clear and detailed information.
• Ability to work autonomously and manage priorities in demanding environments.
• Good communication and customer-facing skills.
• Ability to troubleshoot and resolve technical issues efficiently.
• Fluency in Portuguese and good communication skills in English are required.

Nice to Have:

• Experience with SCCM or similar endpoint management tools.
• Experience with remote support tools.
• Experience in corporate or enterprise IT environments.
• Knowledge of ITIL principles and IT Service Management.
• ITIL certification.
• Experience with different ticketing platforms.
• Knowledge of basic network infrastructure.
• Experience supporting printers and other corporate IT equipment.
• Experience working with multiple client sites.

Other Requirements:

• Valid driving licence in Portugal.
• Own vehicle.
• Availability to travel between client sites.
• Availability to work 100% onsite.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

Your next challenge might start here!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration, and stability.
• The opportunity to work in a challenging corporate IT environment.
• Continuous learning and professional development opportunities.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based exclusively on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.