Application Production Support | 1º & 2º Line Support

Decskill; Portugal; On-site; EUR 30,000 - 45,000; Full time

Job summary

A prominent IT consulting firm in Portugal seeks an Application Specialist to provide functional support for various applications. Responsibilities include resolving incidents, analyzing change requirements, and maintaining team knowledge bases. This role requires expertise in SQL Server, familiarity with ServiceNow, and a strong problem-solving mindset. Candidates should be proactive and work well independently and in teams. A good level of English is essential. Interested applicants should send their CV to the provided email with reference ‘CA/DevOps’.

Qualifications

• Experience with SQL Server, Oracle, and Sybase.
• Familiarity with ServiceNow and other ticketing tools.
• Understanding of Linux/Unix and Windows Server environments.

Responsibilities

• Provide functional support for collateral applications.
• Track and resolve incidents/requests using the ServiceNow application.
• Analyze change requirements and test changes.

Skills

SQL Server

ServiceNow

Problem Solving

Good level of English

Tools

Oracle

GENEOS

Job description

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

Responsibilities

• This role will involve functional support of collateral applications.
• Provide functional support for the applications.
• Execution of requests from business, development, and other support teams.
• Prioritize, track, and resolve incidents/requests using the ServiceNow application.
• Analyze change requirements, test changes and coordinate releases.
• Keep the collective team knowledge base up to date.
• Batch Monitoring and troubleshooting.
• Site Handover/follow the Sun.
• Ad‑Hoc Reporting.
• Application Queries.
• Automatic reporting.
• User Access issues.
• Mailbox Management.
• Static data changes.
• User training.
• Alerting based incidents / setup.

Requirements

• SQL Server / Oracle and Sybase.
• ServiceNow/ticketing tools.
• GENEOS/monitoring tools.
• Understanding of Linux/Unix and Windows Server.
• Problem Solving and critical thinking.
• Team work and collaboration.
• Ability to work independently and collaboratively in a team.
• Proactive and flexible approach to dealing with challenges.
• Good level of English.

If you’re interested in this job, please send your CV to [e-mail] with reference “CA/DevOps”.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

Seniority level

Not Applicable

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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