Technical Support

Decskill; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company with offices in Lisbon, Porto and Madrid, seeks a Desktop Support professional to join our global support team in Porto. You will provide Tier 1/2 assistance, resolve hardware and software issues, and ensure smooth operation of Windows and macOS environments.

You will collaborate with IT colleagues, handle ServiceNow tickets, support Office 365, and communicate with customers in English.

Qualificações

• Desktop Support L1/L2 experience in a corporate setting.
• Experience with Windows and macOS operating systems.
• Hardware, software and mobile device troubleshooting experience.
• Familiarity with Windows, Microsoft Office/Microsoft 365 and corporate apps.
• Experience with ServiceNow or another ITSM tool.
• Knowledge of OS deployment and device configuration is a plus.

Responsabilidades

• Provide professional desktop/IT support (L1/L2) to users.
• Troubleshoot and resolve hardware, software and network issues.
• Support Windows and macOS environments and corporate applications.
• Handle ServiceNow tickets and coordinate with IT teams.
• Communicate effectively with users and maintain documentation.

Conhecimentos

Desktop Support L1/L2

Windows

macOS

Hardware

Software

MS Office / Microsoft 365

ServiceNow

Troubleshooting

English

Ferramentas

ServiceNow ITSM

Office 365

Descrição da oferta de emprego

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and op8timize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

Technical Support!!

Responsibilities:

• Professional experience in Desktop Support / IT Support Level 1/2.
• Strong experience with Windows and macOS environments.
• Experience supporting hardware, software and mobile devices.
• Experience with Windows, Microsoft Office/Microsoft 365 and corporate applications.
• Experience with ServiceNow or another ITSM tool.
• Knowledge of operating system deployment and device configuration.
• Experience troubleshooting network and Wi-Fi issues.
• Strong customer-oriented approach and excellent communication skills.
• Ability to troubleshoot and resolve incidents independently, while collaborating effectively with IT teams.
• Good organizational skills and ability to work in a fast-paced environment.
• Fluency in English.
• Flexibility to work across different locations and shifts when required.

Requirements:

• Desktop Support L1/L2
• Windows + macOS
• Hardware + Software
• MS Office / Messaging
• Troubleshooting
• Customer Orientation
• Strong Communication Skills
• Ability to Work Independently

Requirements (Plus):

• Experience in large-scale corporate environments
• Experience working with global teams
• Experience in projects beyond day-to-day support