Brazilian Technical Product Specialist | Digital Ads - Lisbon

speakit; Lisboa; Presencial; EUR 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance (after 6 months)

Meal allowance

Accommodation provided

Resumo da oferta

speakit in Lisbon, Portugal seeks a Technical Support Digital Ads specialist to support client advertising on social media. This on-site role emphasizes troubleshooting, customer service, and collaboration with Product Operations & Eng teams.

You will receive comprehensive training, exposure to cutting-edge technologies, and ongoing leadership development opportunities, with internal promotions common within the company.

Qualificações

• Have experience in Digital Marketing (required).
• Have experience on paid campaign management (mandatory).
• Have experience in a Contact Centre or service program for an Advertising Tech company.
• Are fluent, verbal and written in Brazilian (C1).
• Have the ability to work as a team member, as well as independently.
• Are fluent with any social media products usage and basic understanding of digital advertising.

Responsabilidades

• Proactively seek initiatives to enhance service and improve user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products.
• Collaborate with in-house Product Operations & Eng groups to resolve queries.
• Drive customer satisfaction and monitor service levels across channels.
• Educate advertisers on product features and common issue types.

Conhecimentos

Digital Marketing experience

Teamwork

Strong communication

Formação académica

Bachelor's degree in Marketing or related field

Descrição da oferta de emprego

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities:

As a Technical Support Digital Ads, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

• Are fluent, verbal and written in Brazilian (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

On offer:

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Only applicants currently living in the Lisbon area will be considered
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Accommodation provided by the company with bills included paying 280 euros per month.