Technical Customer Support – AI - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Private health insurance

Gym access

Cafeteria perks

Language courses

Team events

Multicultural environment

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring for a customer support role focused on assisting users with AI tools and platform features. The role requires bilingual English skills and a passion for technology and service excellence.

Rotating shifts reflect the dynamic nature of the team and operations. The position offers full-time engagement with opportunities to grow in a fast-paced, multicultural environment.

Qualifications

• EU citizenship or a valid EU work permit
• Fluency in English, written and spoken
• Passion for technology and customer service

Responsibilities

• Assist users with questions about AI tools and platform features
• Diagnose and resolve technical issues
• Handle account management requests, including access and settings
• Respond to customers through chat, email, and other channels
• Document cases and elevate complex issues to the right teams
• Share user feedback to help improve products and services
• Deliver a clear, friendly, high-quality support experience

Skills

Customer support

English fluency

Problem solving

Job description

Overview

• Location: Lisbon, Portugal
• Schedule: Rotating shifts
• Start dates: November 2026

Your Tasks

• Assist users with questions about AI tools and platform features
• Diagnose and resolve technical issues
• Handle account management requests, including access and settings
• Respond to customers through chat, email, and other channels
• Document cases and elevate complex issues to the right teams
• Share user feedback to help improve products and services
• Deliver a clear, friendly, high-quality support experience

Advantages

• Attractive performance bonus
• Meal allowance
• Private health and dental insurance
• Free gym access and on-site health clinic
• Cafeteria perks
• Language courses
• Regular team events
• Dynamic, multicultural work environment

Requirements

• EU citizenship or a valid EU work permit
• Fluency in English, written and spoken
• Passion for technology and customer service

Ready for Your Next Step?

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