Technical Customer Support – AI (English) - Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Private health and dental insurance

Free gym access and on-site health кли

On-site health clinic

Cafeteria perks

Language courses

Regular team events

Dynamic, multicultural workEnvironment

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a customer support specialist to assist users with questions about AI tools and platform features, diagnose and resolve technical issues, and manage account access and settings.

You will respond to customers via chat, email, and other channels, document cases, escalate complex issues to the appropriate teams, and share user feedback to help improve products and services, delivering a friendly and high-quality support experience.

Qualifications

• EU citizenship or valid EU work permit.
• Fluency in English, written and spoken.
• Passion for technology and customer service.

Responsibilities

• Assist users with questions about AI tools and platform features
• Diagnose and resolve technical issues
• Handle account management requests, including access and settings
• Respond to customers through chat, email, and other channels
• Document cases and elevate complex issues to the right teams
• Share user feedback to help improve products and services
• Deliver a clear, friendly, high-quality support experience

Job description

Overview

• Location: Lisbon, Portugal
• Schedule: Rotating shifts
• Start dates: November 2026

Your Tasks

• Assist users with questions about AI tools and platform features
• Diagnose and resolve technical issues
• Handle account management requests, including access and settings
• Respond to customers through chat, email, and other channels
• Document cases and elevate complex issues to the right teams
• Share user feedback to help improve products and services
• Deliver a clear, friendly, high-quality support experience

Advantages

• Attractive performance bonus
• Meal allowance
• Private health and dental insurance
• Free gym access and on-site health clinic
• Cafeteria perks
• Language courses
• Regular team events
• Dynamic, multicultural work environment

Requirements

• EU citizenship or a valid EU work permit
• Fluency in English, written and spoken
• Passion for technology and customer service

Ready for Your Next Step?

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