Customer Support Agent

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a daytime customer operations specialist to support an English-speaking subscriber base for premium digital applications. You will answer account and subscription questions, clarify billing and plan options, support customers with integrated tools and AI functionality, and troubleshoot platform issues.

When required, you will place outbound calls to resolve enquiries more efficiently and monitor feedback to identify repeat issues that may interrupt service,

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Job description

Job description

This daytime customer operations role serves an English-speaking subscriber base for premium digital applications. You will answer account and subscription questions, clarify billing and plan options, support customers with integrated tools and AI functionality, and troubleshoot platform issues. When required, you will place outbound calls to resolve enquiries more efficiently. You will also monitor feedback and identify repeat issues that may interrupt service.

Key responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.