English-Speaking Customer Support Representative

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal seeks an English-speaking customer support specialist to help subscribers activate, manage plans, renewals and payments. You will guide users through platform features and AI tools, troubleshoot issues and follow up on inquiries.

You will make targeted outbound calls, observe user feedback and assist in service improvements, contributing to a better overall customer experience.

Qualifications

• Excellent English communication skills (written and spoken).
• Customer-oriented with problem-solving mindset.
• Available to work in Lisbon, Portugal.

Responsibilities

• Assist English-speaking subscribers with activation, plan changes, renewals and payments.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear resolutions.
• Make targeted outbound calls to follow up on subscriber enquiries.
• Observe user feedback and identify recurring issues for service improvements.

Job description

Job description

Build a better customer experience for subscribers to an integrated digital service. In this English-speaking support position, you will handle subscription activation, plan changes, renewals, payments and account enquiries. You will also guide users through platform features and AI tools, investigate technical problems, and proactively phone subscribers to resolve ongoing cases. You will flag recurring customer issues for further follow-up.

Key responsibilities

Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.

Guide customers through premium platform features and integrated AI capabilities.

Troubleshoot technical questions and provide clear, helpful resolutions.

Make targeted outbound calls to follow up on and resolve subscriber enquiries.

Observe user feedback, identify recurring problems and support service improvements.

Looking forward to hearing from you