Technical Customer Service - Dutch Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 29 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Technical Customer Service specialist to diagnose technical issues reported by customers and guide them through fixes on-site.

You will log resolutions clearly so the next agent doesn’t start from zero, escalate anything beyond first-line scope to the right team, and communicate steps in English and Dutch. EU work eligibility is required with the right to work in Portugal and no sponsorship needed.

Qualificações

• Experience in customer-facing tech support or troubleshooting.
• Ability to explain complex concepts clearly and calmly.

Responsabilidades

• Diagnose technical issues reported by customers.
• Walk customers through fixes step by step, without jargon.
• Log resolutions clearly so the next person doesn’t start from zero.
• Escalate anything beyond first-line scope to the right team.

Conhecimentos

Technical support

English fluency

Dutch fluency

Descrição da oferta de emprego

We're helping an employer in Lisbon, Portugal find their next Technical Customer Service.

You'll be diagnosing issues and walking customers through solutions - patience and clear explanations matter more than jargon here.

What you'd be doing:

• Diagnose technical issues reported by customers
• Walk customers through fixes step by step, without jargon
• Log resolutions clearly so the next person doesn't start from zero
• Escalate anything beyond first-line scope to the right team

What we're looking for:

• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Solid working English alongside your Dutch
• Right to work in the country without sponsorship required
• Comfortable communicating in Dutch at a professional level

Details:

• Work model: On-Site

We keep candidates updated at each stage rather than leaving you guessing after you apply.

Applications are open now - we'd rather hear from you and say no thanks than have you sit on the fence.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.