Customer Support Representative - Dutch Speaker | Porto, Portugal

Cross Border Talents; Porto; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a Customer Support Representative to join their Porto team on-site. You will be the first point of contact for customers, resolving inquiries with patience and clear communication.

We value Dutch fluency, comfort with new internal systems, and a professional, calm communication style. Prior customer-facing experience is a plus, but not essential as training is provided.

Qualificações

• Dutch fluency required (written and spoken).
• Comfortable learning new internal systems.
• Clear, professional communication style.
• Some customer-facing experience is a plus.

Responsabilidades

• Flag recurring issues to address at the source.
• Contribute to a supportive, collaborative team environment.
• Follow up on open cases rather than letting them sit.
• Stay calm and clear with customers even when frustrated.

Conhecimentos

Dutch fluency

Tech savvy

Communication skills

Customer-facing experience

Descrição da oferta de emprego

We're helping an employer in Porto, Portugal find their next Customer Support Representative.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What you'd be doing:

• Flag recurring issues so they can be addressed at the source
• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated

What we're looking for:

• Fluent Dutch, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential
• Clear, professional communication style, written and verbal

Details:

• Work model: On-Site

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.