Tech Support Specialist with French

Boeva Tech; Porto; On-site; EUR 12,000 - 14,000; Part time

Benefits offered by this job

Relocation support

Company housing (14 months)

Welcome kit

Flight reimbursement

Language courses

Sports and social activities

Job summary

Boeva Tech in Lisbon, Portugal is hiring a Native French-speaking Tech Support Specialist (Tier 1) for the French market. You will be the first point of contact via email, chat or phone and diagnose technical issues, using SQL for data checks.

The role offers an all-inclusive package with local and international options, relocation support, and a temporary contract with renewal potential. Start dates are 6th or 15th January 2026, and a comprehensive benefits program includes housing and daily

Qualifications

• Native-level French proficiency.
• Intermediate English (B2) for collaboration.
• SQL knowledge is required.

Responsibilities

• Be the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use SQL to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to improve support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

Skills

French (native)

English (B2)

SQL

Customer support

Job description

Tech Support Specialist (Tier 1) French Market

Location: Lisbon, PortugalStart Dates: 6and 15 ofJan 2026

Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

Your Role

• Act as the first point of contact for customers via email, chat, or phone.

• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.

• Help users navigate and optimize the platform to its full potential.

• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.

• Collaborate with internal teams to enhance support quality and product performance.

• Maintain excellent communication and customer satisfaction standards.

What Were Looking For

• Native-level French, with strong written and verbal communication skills.

• Intermediate English (B2 level) for collaboration with global teams.

• SQL knowledge is required.

• Tech-savvy and passionate about SaaS or financial technology.

• Strong analytical thinking and customer-oriented mindset.

• Prior experience in technical support or customer service is a plus.

Compensation & Perks

For Local Candidates: 1,251.84 EUR gross/month

This all-inclusive package features:

• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance

For International Candidates: 1,050.00 EUR gross/month

This all-inclusive package features:

• Competitive base salary
• Room allowance
• Holiday & Christmas bonuses
• Monthly food allowance

Relocation Package We've Got You Covered!

• Moving abroad? We make it easy and stress-free: Airport pickup upon arrival
• Full administrative support (residency registration, banking setup, etc.)
• Reimbursement of your initial flight
• Annual return flight to your home country (EU residents only)
• 14 months of fully equipped company housing
• Welcome kit with essentials (towels, sheets, pillow, and more)

Contract Details

• Contract Type: Temporary, with real potential for renewal and long-term employment
• Trial Period: 1 month
• On-site visits: Required at most once per quarter (1 day during client visits)

Extra Perks

• Free Portuguese language courses
• Access to sports, cooking, and social activities
• Friendly, multicultural environment with career development opportunities

Hiring Process

1. Application Review
2. Online Language Assessment
3. Interview with the Client

Ready to take your tech career to the next level?

Join one of Europes most dynamic SaaS support teams apply now and start your journey in Lisbon!