Tech Support Agent - Italian Speakers

Atlean World; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Private Health Insurance

Free Portuguese lessons

Career progression

Ongoing training

Central Lisbon offices

Company events and activities

Job summary

A Atlean World, líder em consultoria SaaS de RH, procura um Tech Support Agent para atuar com clientes que falam italiano, oferecendo suporte multilíngue de presales.

O candidato ideal combina curiosidade tecnológica com excelente comunicação e empatia, contribuindo para a satisfação do cliente e para o crescimento da equipa numa empresa multinacional com oportunidade de desenvolvimento.

Qualifications

• Domínio de italiano (fluente) e inglês suficiente para comunicação com clientes.
• Perfil tech curioso e atualizado sobre tendências tecnológicas.
• Habilidade para encantar clientes e manter atendimento de alta qualidade.
• Comunicação clara e eficaz, com empatia e paciência ao lidar com usuários.

Responsibilities

• Fornecer suporte presales multilíngue aos usuários via telefone, online e e-mail.
• Proporcionar soluções técnicas para consultas de presales, incluindo recomendações de compra e questões de pedido.
• Gerir reclamações de clientes com profissionalismo e manter boa comunicação para melhorar a experiência do usuário.
• Coletar e analisar feedback de usuários para melhorar produtos e processos de serviço.
• Colaborar com a equipa para atingir metas departamentais.

Skills

Fluent Italian

Good English

Tech Savvy

Customer Charmer

Communication Virtuoso

Empathy Expert

Job description

Tech Support Agent - Italian Speakers

Empresa: Atlean World

Tipo de Emprego: Periodo Integral

Lisbon, Portugal

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Descrição do Emprego - Tech Support Agent - Italian Speakers

Description

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a work opportunity as a Tech Support Agent. Our client is a leading manufacturer in drone business.

Role Responsibilities

• Responsible for providing Multilingual presales consultation services to users through various channels such as phone, online, and email.
• Responsible for providing users professional solutions of presales inquiries, including purchase recommendation and order related issue like invoice, stock-checking, shipping status, logistics exception etc.;
• Properly handle customer complaints and comfort customer’s emotions, establish good communication with users, and enhance user experience;
• Responsible for collecting and analyzing user feedback to optimize existing products and service processes;
• Responsible for collaborating with other team members to achieve department goals.

Requirements

• Language Maestro: Fluent in Italian, good English
• Tech Savvy: Curious about the latest tech
• Customer Charmer: Experience is a bonus
• Communication Virtuoso
• Empathy Expert

Benefits

• Private Health Insurance from day one
• Free Portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking

Football tournaments, beach barbecues, surf lessons, and cultural events await!

Make it your Next Job Without Boundaries!