Tech-Savvy Remote Support Advisor (Portugal)

Otonomee; Portugal; A distancia; EUR 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly internet allowance

Meal allowance

Equipment provided

Home office allowance

Online gym and wellbeing studio

Growth opportunities

Team events

Descripción de la vacante

Otonomee is seeking a Customer Support Advisor for a fully remote role based in Portugal. You will handle customer inquiries by phone and email, delivering prompt, friendly, and clear assistance to help customers thrive.

The ideal candidate has 2–3 years of live-support experience, excellent English communication, and a collaborative mindset. The role is 40 hours per week with a 14‑month pay schedule totaling €15,250, plus remote‑work perks. You will join a fast-growing, people‑focused team.

Formación

• 2–3 years of customer support experience with live interactions (phone and email).
• Excellent English communication skills (written and verbal).
• Able to troubleshoot tier 1 technical issues and focus on customer satisfaction.

Responsabilidades

• Provide prompt, friendly, and accurate support to customers via phone callbacks and email.
• Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience.
• Respond to inquiries with empathy and professionalism, understanding customer needs.

Conocimientos

Customer support

English proficiency

Communication skills

Tech-savvy

Problem-solving

Remote work

Team collaboration

Adaptability

Descripción del empleo

Otonomee is seeking a Customer Support Advisor for a fully remote role based in Portugal. You will handle customer inquiries by phone and email, delivering prompt, friendly, and clear assistance to help customers thrive.

The ideal candidate has 2–3 years of live-support experience, excellent English communication, and a collaborative mindset. The role is 40 hours per week with a 14‑month pay schedule totaling €15,250, plus remote‑work perks. You will join a fast-growing, people‑focused team.