Night-Shift Onboarding Support Advisor - Remote Portugal

Otonomee; Portugal; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Fully remote work in Portugal

Salary €15,250 (14 installments)

Monthly internet allowance €20

Meal allowance €10.46

Equipment provided

Home office allowance

Online Gym and Wellbeing Studio

Professional growth opportunities

Team events and outings

Autonomy and responsibility

Job summary

Otonomee is hiring an Onboarding Customer Support Advisor for night shifts. This remote role supports Momence customers in English and Portuguese, focusing on successful onboarding and a smooth starter experience.

You will guide new customers, educate on setup, troubleshoot tier 1 issues, and collaborate with teams to improve processes. The position is 40 hours per week with a permanent contract and a salary of €15,250 paid in 14 installments, plus allowances and equipment.

Qualifications

• 2–3 years in customer support with a focus on phone interactions.
• Fluent English and Portuguese language skills.
• Tech-savvy and able to troubleshoot tier 1 technical issues.

Responsibilities

• Provide onboarding support to Momence customers via phone and email in English and Portuguese.
• Educate and train customers on system setup, usage, and best practices.
• Respond empathetically to inquiries and proactively address customer needs.
• Collaborate with internal teams to gather feedback and improve processes.
• Maintain knowledge of the Momence platform and update customer resources.

Skills

Customer support experience

Fluent English

Portuguese language skills

Phone support

Tech-savvy

Clear communication

Empathy

Adaptability

Job description

Otonomee is hiring an Onboarding Customer Support Advisor for night shifts. This remote role supports Momence customers in English and Portuguese, focusing on successful onboarding and a smooth starter experience.

You will guide new customers, educate on setup, troubleshoot tier 1 issues, and collaborate with teams to improve processes. The position is 40 hours per week with a permanent contract and a salary of €15,250 paid in 14 installments, plus allowances and equipment.