Tech Product Specialist (Italian-Speaking) Digital Ads - 2000€ Bonus

Concentrix Portugal; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

2000€ Welcome Bonus

Central Lisbon location

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Technical Support Digital Ads professional to support our client’s social media products. You’ll handle end-to-end troubleshooting, respond to inquiries via email and chat, and collaborate with internal teams to resolve issues while driving customer satisfaction.

The role offers comprehensive training and growth opportunities. The ideal candidate has Italian (C1) and English (B2) proficiency, a Marketing degree, and hands-on experience in Digital

Qualificações

• Fluent in Italian (C1) and English (B2).
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience in paid campaign management (mandatory).
• Experience in a Contact Centre for an Advertising Tech company.

Responsabilidades

• Actively seek initiatives to enhance service and improve user experience.
• Handle end-to-end product troubleshooting and customer support for client advertising products via email and chat.
• Collaborate with Product Operations & Eng to resolve queries.
• Drive customer satisfaction and provide regular updates across touchpoints.
• Ensure adherence to service levels and maintain productivity metrics.
• Educate advertisers on product features with in-house specialists.

Conhecimentos

Italian (C1)

English (B2)

Teamwork

Social media

Digital advertising

Formação académica

Marketing degree

Descrição da oferta de emprego

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Your qualifications

• Are fluent, verbal and written in Italian (C1)
• Are fluent, verbal and written in English (B2)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience onpaid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s in it for you

• Competitive salary (base and additional bonuses)
• 2000€ Welcome Bonus
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.