Italian Technical Product Specialist | Digital Ads - Lisbon

speakit; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career development programs

Free health insurance

Meal allowance

Relocation package

Accommodation provided

Relocation package

Accommodation provided by company

Job summary

A leading digital marketing firm in Lisbon seeks a Technical Support Digital Ads professional fluent in Italian. Responsibilities include troubleshooting for advertising products and enhancing user experience. Candidates should possess a degree in Marketing, digital marketing experience, and the ability to collaborate in a team environment. The role offers a competitive salary, career development programs, free health insurance, and accommodations for relocation. Join us to grow your career in a supportive environment.

Qualifications

• Fluency in Italian (C1) is mandatory.
• Experience in Digital Marketing and paid campaign management is required.
• Ability to work independently and as part of a team.
• Experience with paid campaign management.
• Experience in a Contact Centre for Advertising Tech.
• Able to work in a team and independently.
• Familiar with social media products and basic digital advertising.

Responsibilities

• Enhance service and improve user experience.
• Handle product troubleshooting and customer support for advertising products.
• Collaborate to resolve technical queries.
• Drive customer satisfaction metrics.
• Ensure adherence to service levels.
• Educate advertisers on product features with in-house specialists.

Skills

Fluent Italian (C1)

Digital marketing experience

Team collaboration

Social media products usage

Social media basics

Team player

Education

Degree in Marketing or related field

Job description

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Qualifications

• Are fluent, verbal and written in Italian (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

On offer

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Relocation package: Refund of the initial flight ticket / transport to Lisbon.
• Accommodation provided by the company with bills included paying 280 euros per month.