System & Application Support Specialist

Decskill; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Decskill in Lisbon is seeking a System Administrator and Application Support professional to provide first-class user support, liaise with developers, and manage issues through ITIL processes. You will help keep critical systems stable and responsive for business users across national and international contexts.

You should be comfortable with Dynatrace and scheduling tools, SQL/Oracle, and Python; strong analytical skills, teamwork, adaptability, and good English are essential.

Qualificações

• Experience with Dynatrace and scheduling tools.
• Proficiency in SQL and Oracle databases.
• Python and other scripting languages.
• Strong analytical abilities with synthesis of details.
• Team spirit and client-focused mindset.
• Adaptability and good English level.

Responsabilidades

• Provide first-class support to system users quickly and efficiently.
• Liaise with developers to communicate business issues.
• Track incidents, changes, requests and problems using ITIL.
• Maintain a knowledge base of issues and resolutions.
• Reconfigure setups to improve system efficiency per requests.
• Prepare environments for releases and verify pre-production tests.
• Support Tier 1 systems and balance project work.
• Support overnight batch processes for end-of-day revaluations.

Conhecimentos

Dynatrace & Scheduler

SQL/Oracle

Python & scripting

Analytical abilities

Team spirit

Client focus

Adaptability

English

Ferramentas

Dynatrace

Scheduler

SQL

Oracle

Python

Descrição da oferta de emprego

Decskill in Lisbon is seeking a System Administrator and Application Support professional to provide first-class user support, liaise with developers, and manage issues through ITIL processes. You will help keep critical systems stable and responsive for business users across national and international contexts.

You should be comfortable with Dynatrace and scheduling tools, SQL/Oracle, and Python; strong analytical skills, teamwork, adaptability, and good English are essential.