Application Support Engineer

Decskill; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A tech consulting firm in Lisbon is seeking an Application Support professional to assist with IT needs and workflows. The role involves maintaining coverage, documenting processes, and improving tasks through automation. Ideal candidates should have strong knowledge of network technologies, scripting abilities, and fluency in English. This full-time position offers opportunities for growth and contribution to the team.

Qualificações

• Knowledge of network technologies and protocols.
• Basic scripting skills in Unix/Linux and programming languages.
• Basic SQL knowledge.
• Experience with messaging systems and monitoring tools.
• Fluency in English required.

Responsabilidades

• Support the business in IT needs and understand workflows.
• Maintain coverage in designated shift.
• Document and train team members.
• Automate tasks that are procedure-oriented.
• Contribute to post-release checkouts.

Conhecimentos

Knowledge of network technologies and protocols – specifically TCP and UDP

Basic scripting skills (Unix/Linux shell, Python, Perl, C, C++, Java)

Basic SQL knowledge

Messaging: Tibco, Solace, IBM MQ, LBM, Kafka

Fluency in English (at least B2)

Ferramentas

ITRS Geneos

Dynatrace

Prometheus

Grafana

Descrição da oferta de emprego

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Application Support to join us in Lisbon.

Responsibilities:

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Documenting and training other team members
• Shadow other team members and seek to learn to improve day to day coverage of the platforms
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Contribute towards better post-release checkouts
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Requirements:

• Knowledge of network technologies and protocols – specifically TCP and UDP
• Basic scripting skills (Unix/Linux shell, Python, Perl for scripting, any other programming language, e.g. C, C++, Java)
• Basic SQL knowledge
• Messaging: Tibco, Solace, IBM MQ, LBM, Kafka
• Observability and monitoring: ITRS Geneos, Dynatrace, Prometheus, Grafana
• Experience with monitoring and observability tools such as ITRS Geneos, Dynatrace, Prometheus, Grafana.
• Fluency in English (at least B2)

How to Apply: If you’re interested in this job please send your CV in English to [e-mail] with reference “GD / AppSupp”.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development