Windows System Admin & App Support Specialist

Decskill; Lisboa; Híbrido; EUR 40 000 - 52 000; Tempo integral

Resumo da oferta

Decskill is growing and seeking a Windows System Administration & Application Support specialist to join our IT team. Based in Lisbon, you will handle user and incident support, monitor systems, manage releases, and collaborate with cross-functional teams to ensure service stability.

You will bring experience in IT Application Support, proficiency in SQL and Windows administration, with knowledge of Ansible and Dynatrace.

Qualificações

• Experience in IT Application Support.
• Proficient in SQL.
• Proficient in Windows administration.
• Proficient in automation with Ansible.
• Proficient in application monitoring using Dynatrace.
• Proficient understanding of Cloud Fundamentals.
• Strong behavioral competencies, including resilience, teamwork, and client focus.
• ITIL Certification.
• Good command of English (written and spoken).

Responsabilidades

• User & Incident Support – Receive, triage, and resolve incidents, service requests, and problem tickets.
• Monitoring & Alerting – Monitor application health, contribute to health checks and alerting, and proactively identify performance degradation.
• Release & Change Management – Prepare pre-production and production environments, support deployments and change implementations.
• Post-Incident Reviews – Participate in post-mortem reviews and document root cause analyses (RCA).
• Knowledge Management – Create, maintain, and improve technical documentation and knowledge base articles.
• Collaboration – Work with cross-functional teams to ensure service stability and continuous improvement.
• Process Improvement – Identify opportunities to improve support processes and automation.

Conhecimentos

IT Application Support

SQL

Windows Admin

Ansible

Dynatrace

Cloud Fundamentals

English Proficiency

ITIL

Communication

Ferramentas

Dynatrace

Ansible

Windows Server

Descrição da oferta de emprego

Decskill is growing and seeking a Windows System Administration & Application Support specialist to join our IT team. Based in Lisbon, you will handle user and incident support, monitor systems, manage releases, and collaborate with cross-functional teams to ensure service stability.

You will bring experience in IT Application Support, proficiency in SQL and Windows administration, with knowledge of Ansible and Dynatrace.