Application Support

Decskill; Lisboa; Presencial; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading IT consulting company in Lisbon is seeking a System Administrator & Application Support professional. This role involves providing first-class support to users, tracking issues, and collaborating with developers. The ideal candidate should have skills in Dynatrace, SQL, and Python, alongside strong analytical and team-oriented qualities. Join a dynamic team and help drive innovation in a thriving digital environment.

Qualificações

• Experience with Dynatrace & Scheduler ($Universe/Univiewer or others).
• Proficiency in SQL/Oracle.
• Experience in Python and other scripting languages.
• Strong analytical abilities.
• Proven teamwork and client focus skills.

Responsabilidades

• Provide first-class support to all users of the system.
• Liaise with developers to communicate issues raised by the business.
• Track issues using ITIL approved methodologies.
• Maintain a knowledge base regarding support issues.
• Reconfigure setups to improve system efficiency.
• Prepare environments for releases and tests.
• Support overnight batches for end-of-day evaluations.

Conhecimentos

Dynatrace & Scheduler

SQL/Oracle

Python and other scripting languages

Strong analytical abilities

Team spirit

Client Focus

Adaptability skills

Good level of English

Descrição da oferta de emprego

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well‑being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long‑term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

System Administrator & Application Support!

Responsabilities:

• Provide first class support to all users of the system in a timely and efficient manner.
• Liaise with the developers to communicate issue raised by the business.
• Track issues effectively using ITIL approved methodology (incidents, changes, requests, and problems).
• Maintain a knowledge base regarding support issues and their resolution.
• Reconfiguring various existing setups to improve the efficiency of the system and to cohere to business requests.
• Preparing environments for releases and ensuring that the implementation and pre‑production tests are carried out.
• The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
• Within the broader team we support an overnight batches that performs the official end‑of‑day revaluations and scenario analysis for market risk.

Requirements:

• Dynatrace & Scheduler ($Universe/Univiewer or others).
• SQL/Oracle.
• Python and other scripting languages.
• Strong analytical abilities, able to have the right synthesis and all possible details at same time.
• Team spirit.
• Client Focus.
• Adaptability skills.
• Good level of english.

If you’re interested in this job, please send your CV to [e-mail] with reference “CA/Support".

Decskill is committed to equality and non‑discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.