Application Support

Decskill; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Decskill in Lisbon is seeking a System Administrator and Application Support professional to provide first-class user support, liaise with developers, and manage issues through ITIL processes. You will help keep critical systems stable and responsive for business users across national and international contexts.

You should be comfortable with Dynatrace and scheduling tools, SQL/Oracle, and Python; strong analytical skills, teamwork, adaptability, and good English are essential.

Qualificações

• Experience with Dynatrace and scheduling tools.
• Proficiency in SQL and Oracle databases.
• Python and other scripting languages.
• Strong analytical abilities with synthesis of details.
• Team spirit and client-focused mindset.
• Adaptability and good English level.

Responsabilidades

• Provide first-class support to system users quickly and efficiently.
• Liaise with developers to communicate business issues.
• Track incidents, changes, requests and problems using ITIL.
• Maintain a knowledge base of issues and resolutions.
• Reconfigure setups to improve system efficiency per requests.
• Prepare environments for releases and verify pre-production tests.
• Support Tier 1 systems and balance project work.
• Support overnight batch processes for end-of-day revaluations.

Conhecimentos

Dynatrace & Scheduler

SQL/Oracle

Python & scripting

Analytical abilities

Team spirit

Client focus

Adaptability

English

Ferramentas

Dynatrace

Scheduler

SQL

Oracle

Python

Descrição da oferta de emprego

We are growing. And we are looking for talented people!

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an System Admistrator & Application Support!

Responsabilities:

• Provide first class support to all users of the system in a timely and efficient manner.
• Liaise with the developers to communicate issue raised by the business.
• Track issues effectively using ITIL approved methodology (incidents, changes, requests, and problems).
• Maintain a knowledge base regarding support issues and their resolution.
• Reconfiguring various existing setups to improve the efficiency of the system and to cohere to business requests.
• Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
• The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
• Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk.

Requirements:

• Dynatrace & Scheduler ($Universe/Univiewer or others).
• SQL/Oracle.
• Python and other scripting languages.
• Strong analytical abilities, able to have the right synthesis and all possible details at same time
• Team spirit.
• Client Focus.
• Adaptability skills.
• Good level of english.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

What you can expect from us?

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Find with us the right opportunity to grow!

Your next challenge might start here.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.