Global Application Support Specialist

Decskill; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Resumo da oferta

Decskill, part of the Astek Group with a presence in Lisbon, Porto, and Madrid, is expanding its team by hiring a Technician Application Support. The successful candidate will provide high-level technical and functional support, build knowledge bases, and coordinate with business teams, developers, and IT Ops through all development stages.

You will work in an international context with long-term career opportunities, focusing on quality, transparency, and ownership while contributing to

Qualificações

• Relevant professional experience as an application support technician or as a business analyst.
• Knowledge of ETL data integration process.
• Knowledge of credit risk (GRR, RWA, LGD, Probability of default, etc.).
• Expert SQL.
• Autonomous and proactive person.
• Team player.
• Think out-of-the box and come up with new ideas/ improvements for the processes.
• Organizational Skills.
• Good level of English.

Responsabilidades

• Develop a working knowledge of the application and business area to provide a high level of technical and functional support to the users in a timely and efficient manner.
• Build and maintain a knowledge base regarding support issues and their resolution.
• Process requests for specific actions (processing, extraction, specific work, etc.).
• Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting.
• Understand and analyse the needs coming from the business team, converting them into detailed requirements and functional specifications.
• Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts.
• Work together and support other teams (business analysts, developers and IT Ops) throughout all the development stages: specification, development, testing and implementation in Production.
• Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out.

Conhecimentos

ETL

SQL

Credit risk

English

Autonomous

Team player

Think out-of-the-box

Organizational skills

Descrição da oferta de emprego

Decskill, part of the Astek Group with a presence in Lisbon, Porto, and Madrid, is expanding its team by hiring a Technician Application Support. The successful candidate will provide high-level technical and functional support, build knowledge bases, and coordinate with business teams, developers, and IT Ops through all development stages.

You will work in an international context with long-term career opportunities, focusing on quality, transparency, and ownership while contributing to