Swedish-speaking Support Specialist | Hybrid Hours

Autodoc; Porto; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid work

Meal allowance

Healthcare plan

Learning & Development

Corporate discount

Job summary

AUTODOC, Europe’s leading online platform for the automotive aftermarket, is seeking a Swedish speaking Customer Support Operator to join the team in Portugal. You will handle inquiries across phone, email, and chat, ensuring prompt, empathetic, and accurate assistance to customers while maintaining CRM records.

Work is full-time with hybrid arrangements, flexible hours, and a focus on delivering high-quality service to our multilingual customer base in Europe.

Qualifications

• Fluent Swedish and English communication skills, both written and verbal.
• Proven customer service experience in a corporate or support environment.
• Strong interpersonal and communication skills with the ability to connect with diverse customers.
• Excellent problem-solving abilities and a customer-focused mindset.
• Demonstrated patience, empathy, and active listening skills.
• Proficiency with computer systems and basic software applications.
• Experience with CRM software or ticketing systems (preferred).
• Ability to manage multiple inquiries simultaneously and prioritize effectively.
• Strong time management skills and ability to work independently.
• Experience working in a remote or distributed team environment (preferred).
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Provide accurate information about products and services while addressing customer concerns with empathy and patience.
• Document customer interactions and maintain detailed records in our customer relationship management (CRM) system.
• Troubleshoot common customer issues and escape complex problems to appropriate departments when necessary.
• Follow company protocols and procedures to ensure consistent and high-quality customer service.
• Identify customer needs and provide personalized solutions that enhance satisfaction.
• Maintain a positive and professional demeanor while handling difficult or frustrated customers.
• Collaborate with team members and other departments to resolve customer issues effectively.
• Track and monitor customer feedback to help improve our products and services.
• Meet performance targets including response time, resolution rate, and customer satisfaction metrics.

Skills

Swedish language

Customer service

CRM software

Problem solving

Communication

Tools

Ticketing systems

Job description

AUTODOC, Europe’s leading online platform for the automotive aftermarket, is seeking a Swedish speaking Customer Support Operator to join the team in Portugal. You will handle inquiries across phone, email, and chat, ensuring prompt, empathetic, and accurate assistance to customers while maintaining CRM records.

Work is full-time with hybrid arrangements, flexible hours, and a focus on delivering high-quality service to our multilingual customer base in Europe.