Danish Speaking Customer Service Representative (Automotive)

Personalbüro U. Herrmann; Leiria; Remote; EUR 10,000 - 12,000; Full time

Job summary

Personalbüro U. Herrmann is seeking a Customer Service Representative to join our remote team in Portugal. You will handle inquiries across channels, provide timely updates in internal systems, and help maintain high customer satisfaction.

This 6-month fixed-term contract offers the possibility of extension or permanent placement, with start date on 1 October. Ideal candidates communicate clearly, stay empathetic, and collaborate with colleagues to resolve issues and improve service delivery.

Responsibilities

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
• Foster positive relationships by delivering prompt and courteous support
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
• Maintain a professional and empathetic approach in all customer interactions
• Work collaboratively with colleagues and leadership to achieve team objectives
• Share insights on recurring challenges and suggest opportunities for process or service improvements

Job description

Start: 1st October
Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems

Foster positive relationships by delivering prompt and courteous support

Support customer satisfaction and long-term engagement by ensuring effective resolution of issues

Maintain a professional and empathetic approach in all customer interactions

Work collaboratively with colleagues and leadership to achieve team objectives

Share insights on recurring challenges and suggest opportunities for process or service improvements.