Swedish-Speaking Customer Support Specialist

Autodoc Group; Porto; Hybrid; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Healthcare plan

Mental wellbeing program

Corporate discount

Learning & development

Job summary

AUTODOC in Portugal is hiring a Swedish-speaking Customer Support Operator. You will handle inquiries via phone, email, and chat, providing empathetic product information and resolving issues in a fast-paced, team-driven environment.

Ideal candidates communicate fluently in Swedish and English, have prior customer service experience, and are comfortable using CRM/ticketing tools while meeting performance targets. Rotation shifts and healthcare benefits are part of the package.

Qualifications

• Fluent Swedish and English communication skills, both written and verbal.
• Proven customer service experience in a corporate or support environment.
• Strong interpersonal and communication skills with the ability to connect with diverse customers.
• Excellent problem-solving abilities and a customer-focused mindset.
• Demonstrated patience, empathy, and active listening skills.
• Proficiency with computer systems and basic software applications.
• Experience with CRM software or ticketing systems (preferred).
• Ability to manage multiple inquiries simultaneously and prioritize effectively.
• Strong time management skills and ability to work independently.
• Experience working in a remote or distributed team environment (preferred).
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Provide accurate information about products and services while addressing customer concerns with empathy and patience.
• Document customer interactions and maintain detailed records in our customer relationship management (CRM) system.
• Troubleshoot common customer issues and elevate complex problems to appropriate departments when necessary.
• Follow company protocols and procedures to ensure consistent and high-quality customer service.
• Identify customer needs and provide personalized solutions that enhance satisfaction.
• Maintain a positive and professional demeanor while handling difficult or frustrated customers.
• Collaborate with team members and other departments to resolve customer issues effectively.
• Track and monitor customer feedback to help improve our products and services.
• Meet performance targets including response time, resolution rate, and customer satisfaction metrics.

Skills

Swedish language

English language

Customer service experience

CRM experience

Problem solving

Communication skills

Multi-tasking

Remote work experience

Tools

CRM systems

Ticketing system

Job description

AUTODOC in Portugal is hiring a Swedish-speaking Customer Support Operator. You will handle inquiries via phone, email, and chat, providing empathetic product information and resolving issues in a fast-paced, team-driven environment.

Ideal candidates communicate fluently in Swedish and English, have prior customer service experience, and are comfortable using CRM/ticketing tools while meeting performance targets. Rotation shifts and healthcare benefits are part of the package.