Swedish Speaking Online Store Advisor For TikTok - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Online Store Advisor to join a client team in Sofia, Bulgaria. The role focuses on delivering world-class service to Swedish customers through phone, email, and live chat, supporting online orders, returns, and inventory across stores.

Native Swedish language is mandatory and applicants must have the right to work in Bulgaria. A relocation package and fully paid training are provided, with a monthly performance bonus and health insurance

Qualifications

• Native or fluent Swedish in spoken and written form is mandatory.
• Prior experience in retail or customer service is an asset.

Responsibilities

• Provide customer support for a leading retail brand via phone, email, and live chat.
• Assist Swedish-speaking clients with online orders, returns, and inventory across online and physical stores.
• Resolve complex consumer issues with a focus on service excellence and brand loyalty.
• Manage order processing systems to ensure accurate tracking and delivery of merchandise.
• Collaborate with internal teams to improve customer experience for the Scandinavian market.

Skills

Swedish language

Job description

Swedish Speaking Online Store Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to bridging the gap between top-tier global talent and industry-leading enterprises. We pride ourselves on delivering bespoke career opportunities that define success, particularly for those seeking high-impact Swedish-speaking jobs in emerging international hubs.

Job Overview

We are currently looking for a motivated professional to join our client’s team as a Swedish Speaking Online Store Advisor in Sofia, Bulgaria. This unique opportunity within the retail industry allows you to leverage your linguistic skills to provide world-class service to Scandinavian consumers, making this Swedish Speaking Online Store Advisor position in Bulgaria an excellent choice for a career-focused individual.

Key Responsibilities

• Provide exceptional customer support for an industry-leading retail brand via phone, email, and live chat.
• Assist Swedish-speaking clients with online order inquiries, returns, and inventory availability across physical and digital storefronts.
• Resolve complex consumer retail issues with a focus on brand loyalty and service excellence.
• Manage order processing systems to ensure accurate tracking and delivery of retail merchandise.
• Act as a brand ambassador, maintaining the highest quality standards expected within the international retail sector.
• Collaborate with internal departments to streamline customer experience improvements for the Scandinavian market.
• Maintain detailed customer records and feedback logs to support continuous service optimization.
• Native or fluent Swedish (spoken and written) is mandatory.
• Valid EU passport or right to work in Bulgaria.
• Prior experience in the retail or customer service industry is considered a significant asset.
• Strong digital literacy and the ability to navigate complex retail management software.
• Excellent communication skills with a customer-centric mindset.
• Willingness to relocate to Sofia for this rewarding Swedish Speaking Online Store Advisor position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training program to ensure your professional success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
• Monthly Performance Bonus linked to your retail service KPIs.
• Opportunities for growth within one of the most exciting jobs in Bulgaria for international speakers.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it a fantastic destination for expatriates. Bulgaria is known for its stunning landscapes, ranging from the breathtaking Balkan mountains to the sunny coastlines of the Black Sea, all while enjoying a welcoming and vibrant culture. Whether you are seeking historic architecture or a buzzing nightlife, Bulgaria has something to offer for every lifestyle.

With a low cost of living and a high quality of life, professionals moving to Bulgaria find themselves enjoying more disposable income and an improved work-life balance. As more global companies look toward the region, finding jobs in Bulgaria has become a premier career move. Relocating to Bulgaria provides the perfect environment to thrive professionally while enjoying exquisite local cuisine and a warm Mediterranean climate.

Best regards,
The Recruitment Team at Mercier Consultancy Group