Support Technician (French Speaking) - F/H/NB

Cegid for Accountants; Porto; Híbrido; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Health insurance

22 days vacation

Online learning platforms

Internal academy

Dynamic team

Resumo da oferta

Cegid in Porto is seeking a Customer Support Technician to assist and troubleshoot our Retail software solutions for clients worldwide, with focus on France and international markets.

You will handle inquiries via phone, portal or chat, provide solutions or escalate when needed, and maintain high customer satisfaction through accurate responses. A background in IT, Windows environment, and languages (French/English/Spanish) are valued.

Qualificações

• Studies in IT or IT-related skills, especially Windows.
• Able to assist international clients by phone in French, English, or Spanish.
• Customer service mindset and strong written communication.

Responsabilidades

• Handle client requests, provide responses, and, when needed, offer solutions or transfer to higher support levels.
• Manage client requests in compliance with the service contract across all channels (phone, portal, chat).
• Follow up on client requests and adhere to provided instructions.
• Apply daily best practices in Customer Support to ensure client satisfaction.
• Alert on repetitive calls and potential issues.
• Use language skills to assist international clients by phone in French, English, and/or Spanish.

Conhecimentos

Windows

French (spoken)

English (spoken)

Spanish (spoken)

IT basics

Ferramentas

IT knowledge

Descrição da oferta de emprego

Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship.

In a constantly evolving world, our 5,000 employees help expand the realm of possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions.

\"Together, expanding possibilities\" is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients. Thanks to this, we can assert that we work every day to shape your future, ours, and that of our clients.

For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance.

Your objective as a Customer Support Technician?

Join the Cegid Customer Support teams specialized in the Cegid Retail software solution used by over 1,000 brands and 25,000 points of sale worldwide.

Your main mission will be to assist and troubleshoot our clients in using our solutions intended for retail clients, both in France and internationally.

As a Customer Support Technician, You Will

• Handle the client's request, provide a response and, depending on the case, offer a solution or transfer it,


• Manage client requests in compliance with the service contract, regardless of the channel (incoming calls, portal, chat),


• Follow up on client requests, respecting the instructions provided,


• Apply daily best practices in Customer Support and ensure client satisfaction through your responses and actions,


• Alert on repetitive calls.


• Your language skills allow you to assist international clients by phone in French, English, and/or Spanish.


• You have studies in IT or possess skills in this area (Windows environment),


• You are eager to understand the needs of our clients through both functional and technical responses. Customer service is at the heart of your values,


• You enjoy analysing complex situations, drawing on a deductive and analytical mindset, in order to ask the right questions, gather relevant information and either resolve issues directly or enrich with quality information the requests to be escalated to higher support levels;


• You are a rigorous person, with strong interpersonal and writing skills, as well as a good sense of synthesis,

Beyond professional skills, we are seeking talents who want to express their potential and expand possibilities with us! It is, above all, your curiosity, teamwork spirit, and client service sense that will make the difference.

• Attractive and transparent remuneration from recruitment


• Hybrid work model and flexible working hours


• 22 days of vacation per year


• Health insurance


• Access to online learning platforms and internal academy


• Integration into a dynamic, enthusiastic, and constantly growing team