Customer Support Agent – French Market

TalenTrail; Lisboa; Presencial; EUR 22 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive Health Insurance

Performance-based Bonuses

Continuous Training Opportunities

Relocation Package

Resumo da oferta

An established industry player seeks a Customer Support Specialist to provide exceptional support to French-speaking customers. In this role, you will assist users with inquiries related to medical devices and digital solutions, ensuring a positive experience through effective communication and empathy. You will handle customer inquiries via phone, email, and chat, guiding users on best practices and collaborating with internal teams to enhance customer satisfaction. This position offers stable employment with opportunities for career progression, comprehensive health insurance, and performance-based bonuses. If you are passionate about customer service and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualificações

• Fluency in French and English (B2) is essential for this role.
• Strong communication and empathy to assist customers effectively.

Responsabilidades

• Provide phone, email, and chat support to customers.
• Assist with product usage, troubleshooting, and connectivity.

Conhecimentos

Communication Skills

Empathy

Customer-focused Mindset

Problem-solving Skills

Interpersonal Skills

French Fluency

English Proficiency (B2)

Ferramentas

CRM Systems

Microsoft Office

Descrição da oferta de emprego

About The Role

We are looking for a Customer Support Specialist to assist French-speaking customers with inquiries related to medical devices and digital solutions. This role requires strong communication skills, empathy, and a customer-focused mindset to ensure a positive experience for users.

Key Responsibilities

• Provide phone, email, and chat support to customers.
• Assist with product usage, troubleshooting, and connectivity to digital applications.
• Handle customer inquiries with professionalism and empathy.
• Guide users on best practices to ensure effective product use.
• Escalate unresolved issues to the appropriate support teams.
• Collaborate with internal teams to improve customer experience.
• Maintain customer records and satisfaction follow-ups.
• Manage complaints and returns according to company policies.

What We Are Looking For

• French Fluency-level proficiency (spoken and written).
• English proficiency at a B2 level or above is also required.
• Ability to handle sensitive or urgent situations calmly and effectively.
• Comfortable working with CRM systems and digital tools.
• A customer-first approach, with strong problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
• Strong interpersonal skills, with a friendly and solution-oriented attitude.

Benefits

• Stable employment with opportunities for career progression in a dynamic industry.
• Comprehensive health insurance starting from your first day.
• Performance-based monthly and quarterly bonuses.
• Access to continuous training and upskilling opportunities to support your growth within the organization.
• Relocation package to Lisbon is provided.

You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Human Resources Services