Conseiller Support Client / Customer Support Advisor – French & English

JoB Training & Coaching; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Structured training

International workplace

Coaching & dev

Clear growth paths

Modern tools

Resumo da oferta

JoB Training & Coaching in Portugal (Lisbon) is seeking a Customer Support Advisor fluent in French and English to join an international customer experience operation. You will be the first point of contact, delivering professional, empathetic, and efficient service across multiple channels.

The role focuses on first-contact resolution, accurate documentation, and collaboration with team leaders to continually improve the customer journey.

Qualificações

• Fluent in French at an advanced or native level with strong English skills.
• Service-oriented mindset with excellent listening and communication.
• Able to navigate multiple systems and digital tools.
• Experience in customer service or related fields is advantageous.

Responsabilidades

• Handle inbound and outbound communications via phone, email, live chat, and online platforms.
• Provide accurate, personalized solutions and first-contact resolution.
• Document interactions, actions, and outcomes in internal systems.
• Identify recurring issues and contribute to process improvements.
• Collaborate with team leaders and quality specialists; participate in training and reviews.

Conhecimentos

Strong verbal and written comms

Problem-solving abilities

Customer-focused and empathetic

Multitasking and time management

Attention to detail in documentation

Adaptability

Team spirit and integrity

Descrição da oferta de emprego

We are currently looking for a Customer Support Advisor fluent in French and English to join an international customer experience operation. This role is ideal for individuals who are passionate about communication, problem-solving, and delivering high-quality service in a fast-paced, people-centered environment. As a Customer Support Advisor, you will be the first point of contact for customers, representing professionalism, empathy, and efficiency in every interaction.

In this position, you will handle a wide variety of customer requests related to services, accounts, bookings, products, or digital platforms. Your main objective will be to ensure that every customer receives clear, accurate information and leaves the interaction feeling supported and satisfied. You will work with modern customer support tools and structured processes while also applying critical thinking and emotional intelligence to resolve more complex situations.

This role requires strong communication skills, resilience, and a genuine interest in helping people. You will be part of a multicultural environment where teamwork, continuous improvement, and service excellence are core values.

Key Responsibilities

As a Customer Support Advisor, your daily responsibilities will include managing inbound and outbound communications through different channels such as phone, email, live chat, and online platforms. You will listen carefully to customer needs, ask relevant questions, and provide accurate, personalized solutions.

You will be responsible for resolving inquiries related to general information, account management, service usage, troubleshooting, and complaint handling. A strong focus will be placed on first-contact resolution, customer satisfaction, and compliance with internal quality standards.

Another important aspect of your role will be documentation. You will accurately register interactions, actions taken, and outcomes in internal systems. Proper documentation ensures service continuity, quality monitoring, and continuous process improvement.

You will also identify recurring issues, trends, or potential risks and el

By doing so, you will contribute to improving customer experience, reducing future contacts, and enhancing overall service quality.

You are expected to work collaboratively with team leaders, quality specialists, and other support departments. Participation in training sessions, coaching, and performance reviews will be part of your development journey.

Candidate Profile

The ideal candidate is fluent in French at an advanced or native level and has a solid command of English. You are comfortable expressing yourself clearly and professionally in both written and spoken communication.

You are naturally service-oriented and enjoy assisting others. You have strong listening skills, patience, and the ability to remain calm and solution-focused in challenging situations. You understand that every interaction matters and you take pride in delivering positive customer experiences.

You are confident using computers and digital tools. You can navigate multiple systems, manage several tasks at once, and quickly learn new platforms. Previous experience in customer service, hospitality, call centers, or support environments is considered an advantage, but motivation and communication skills are equally valued.

You are organized, reliable, and able to work within structured processes. You accept feedback positively and use it as a way to improve your performance. You are also comfortable working in a dynamic environment with performance targets and quality standards.

Professional Skills

• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Customer-focused and empathetic mindset
• Ability to multitask and manage time effectively
• Attention to detail and accuracy in documentation
• Adaptability in fast-changing environments
• Team spirit and professional integrity

Training and Onboarding

You will receive comprehensive paid training that covers communication techniques, systems usage, product or service knowledge, quality standards, and data protection principles. Training is designed to ensure you feel confident, prepared, and supported before independently handling customer interactions.

Ongoing coaching sessions, performance reviews, and upskilling opportunities will be provided. You will have access to internal learning platforms and development paths designed to support long-term career growth.

Career Development

This role offers strong career progression opportunities. High performers may develop into quality analysts, trainers, senior support specialists, team leaders, or operational support roles. Continuous learning, internal mobility, and performance-based advancement are part of the professional culture.

Work Environment

You will work in a multicultural, inclusive, and professional environment where diversity is valued. Collaboration, respect, and transparency are fundamental principles. The organization promotes employee engagement, structured processes, and well-being initiatives to support long-term success.

What We Offer

• Full-time employment with stability
• Structured paid training and onboarding
• International and multicultural workplace
• Continuous coaching and development programs
• Clear performance evaluation and growth paths
• Modern working environment and tools
• Supportive leadership and team culture