Suporte Aplicacional

Expleo Group; Lisboa; On-site; EUR 32,000 - 48,000; Full time

Job summary

Expleo Group in Lisbon, Portugal is seeking an experienced Operations/Application Support professional to join our technology services team. The role involves 2nd/3rd-line support, on-call coverage, and driving automation initiatives to improve service delivery.

You will collaborate with technical and functional teams, document processes, and contribute to incident resolution and ongoing service improvements while adhering to ITIL practices.

Qualifications

• 2+ years of experience in Operations or Application Support.
• Experience in 2nd/3rd-line application support and task automation.
• Experience in service level management, monitoring and control.

Responsibilities

• Provide 24/7 application support on an on-call basis.
• Communicate with Technical and Functional teams and maintain support materials.
• Analyse and improve internal processes and tools; incident resolution.

Skills

Functional analysis

SQL/MySQL

Unix/Linux

Scripting (KSH/Bash, Python, Perl)

TCP/IP networking

REST APIs

Education

Degree in Computer Engineering or related field

Tools

Ansible

Grafana

ELK Stack

Logstash

Git

GitLab

Job description

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.
We are strategically positioned to build value, with global footprint across 30 countries.
We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.
We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Responsibilities

• 2+ years of experience in Operations or Application Support.
• Experience in 2nd/3rd-line application support, with knowledge of operational procedures and participation in task automation processes.
• Experience in service level management, monitoring, and control, including problem identification and the implementation of monitoring solutions to ensure service performance.
• Experience communicating with Technical and Functional teams, as well as creating and maintaining documentation and support materials for service operations.
• Experience in analysing, documenting, and improving internal processes and tools, including incident and problem analysis and resolution.
• Experience providing 24/7 application support on an on-call basis, as well as developing tools and processes for service management.

Essential Skills

• Strong functional analysis skills
• SQL/MySQL
• Experience working in Unix/Linux environments and operating systems
• Scripting languages (e.g., KSH/Bash, Python, Perl)
• Knowledge of Ethernet networking (TCP/IP)
• Knowledge of REST APIs

Desired Skills

• Degree in Computer Engineering or a related field.
• Basic knowledge of regular expressions and experience in process automation.
• Knowledge of ITIL and familiarity with version control systems such as Git.
• Knowledge of Ansible, applied to task automation and configuration management. Experience using Grafana, including dashboard creation and alerting.
• Experience with ELK Stack, Grafana, and Logstash.
• Experience creating Ansible playbooks.
• Familiarity with GitLab.
• Familiarity with IT best-practice standards and frameworks, such as ITIL and ISO 20000.