It Support

Adecco Recruitment; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Adecco Recruitment is hiring an Application Support Engineer (L2/L3) to join a multidisciplinary team in Lisbon, supporting critical banking applications. The role is hybrid and permanent, with direct employment via the client.

You will diagnose issues, manage releases, and implement monitoring while developing automation scripts in Python/Bash and using Ansible to streamline operations.

Qualifications

• Experience with Linux administration on RHEL/SLES/Ubuntu.
• Strong SQL skills including query optimization.
• Automation scripting with Python or Bash.

Responsibilities

• Diagnose and resolve issues at L2/L3, ensuring rapid service restoration.
• Oversee batch processing, data transfers and workflow monitoring.
• Manage software releases and hardware infrastructure updates.
• Implement monitoring tools to analyse load and health.

Skills

Linux admin

SLES/Ubuntu

SQL queries

Python Bash

Ansible

CI/CD

Cloud environments

Docker Kubernetes

Dynatrace

ITIL/ITSM

ServiceNow/JIRA

Tools

Dynatrace

Prometheus

Grafana

Docker

Kubernetes

Ansible

Job description

Join a global Digital Transformation consultancy, operating across 20 EMEA countries with 10,000 tech and business professionals, on a long-term Application Support engagement in the banking sector.

• Lisbon, Hybrid
• Permanent contract directly with the client

We are hiring an Application Support Engineer (L2/L3) to join a multidisciplinary technology team supporting critical banking applications, ensuring service reliability, performance and continuous improvement.

What You Will Be Doing

• Diagnose and resolve technical and functional issues at L2/L3 level, ensuring rapid service restoration and root-cause analysis
• Oversee day-to-day execution of management chains including batch processing, data transfers and workflow monitoring
• Orchestrate and manage software releases and hardware infrastructure updates with minimal business disruption
• Implement and supervise monitoring tools including Dynatrace and Prometheus/Grafana to analyse load, performance and functional health
• Develop scripts in Python/Bash and use Ansible to automate repetitive tasks, log parsing and health checks
• Create and maintain application documentation, runbooks and operating procedures
• Analyse application performance and user feedback to propose and implement functional or technical upgrades

What We Are Looking For

• Strong hands-on experience with Linux including RHEL 7/8, SLES and Ubuntu, covering system administration, kernel parameters and performance tuning
• Proficiency in SQL with ability to optimise queries, analyse execution plans and perform basic DBA tasks
• Professional experience with Python, Bash or Shell Scripting for automation
• Strong knowledge of Ansible including playbook authoring and CI/CD integration
• Familiarity with Cloud environments, Docker and Kubernetes including basic pod debugging and log aggregation
• Proficient use of Dynatrace or other monitoring tools such as Prometheus, Grafana or Zabbix
• Solid understanding of ITIL/ITSM processes and experience with ServiceNow or JIRA