Application Support

Inetum Portugal; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Inetum Portugal is seeking an Applications Production Support specialist to ensure stability, availability, and performance of critical business applications in a production environment. You will monitor systems, manage incidents, and collaborate with Development and Infrastructure teams to drive long-term solutions.

You will deploy changes following ITIL and DevOps practices, troubleshoot issues, and contribute to on-call rotations, with a focus on observability using tools like Dynatrace and

Qualifications

• Application Servers (JBoss EAP) and Java fundamentals.
• OpenShift, Kubernetes, and Cloud environments.
• API Gateway solutions (Axway, Apigee).
• Monitoring & Observability tools (Dynatrace, Grafana, Prometheus, ELK, Jaeger).
• CI/CD tools (GitLab, Jenkins, ArgoCD, Nexus).
• Relational Databases (SQL Server, PostgreSQL).
• Portuguese: Fluent/Native.

Responsibilities

• Ensure application stability, availability, and performance.
• Monitor production systems, manage incidents, and support problem resolution.
• Execute deployments and changes following ITIL and DevOps practices.
• Troubleshoot technical issues and support Development teams.
• Implement and optimize monitoring tools (e.g., Dynatrace).
• Maintain technical documentation and share best practices.
• Participate in on-call support for critical applications.
• Support continuous improvement and operational excellence.

Skills

Java fundamentals

Portuguese language (Fluent/Native)

Tools

OpenShift

Kubernetes

Cloud environments

Axway

Apigee

Dynatrace

Grafana

Prometheus

ELK

Jaeger

GitLab

Jenkins

ArgoCD

Nexus

SQL Server

PostgreSQL

Job description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

Application Prodcution Support team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

• Ensure application stability, availability, and performance.
• Monitor production systems, manage incidents, and support problem resolution.
• Execute deployments and changes following ITIL and DevOps practices.
• Troubleshoot technical issues and support Development teams.
• Implement and optimize monitoring tools (e.g., Dynatrace).
• Maintain technical documentation and share best practices.
• Participate in on-call support for critical applications.
• Support continuous improvement and operational excellence.

Qualifications

• Application Servers (JBoss EAP) and Java fundamentals.
• OpenShift, Kubernetes, and Cloud environments.
• API Gateway solutions (Axway, Apigee).
• Monitoring & Observability tools (Dynatrace, Grafana, Prometheus, ELK, Jaeger).
• CI/CD tools (GitLab, Jenkins, ArgoCD, Nexus).
• Relational Databases (SQL Server, PostgreSQL).
• Portuguese: Fluent/Native