Application Operations Engineer (SRE)

Adentis Portugal; Lisboa; On-site; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Great Work-Life balance

Flexible organizational routine

Health benefits for you and family

Professional development sponsorship

Regular performance feedback and plan

Career progression with reviews

Job summary

Adentis Portugal is seeking a Senior Production Support/DevOps engineer to join our client-facing teams. You will provide production support and application operations for critical enterprise systems, monitor health and participate in release activities.

The role requires strong Linux, scripting, Java or Python, APIs, microservices, CI/CD, Docker, Kubernetes and observability tools. Banking sector experience is a plus; we offer a flexible routine and continuous professional development.

Qualifications

• Professional experience in Technical Support, Application Support, Application Operations, Production Support or SRE.
• Strong experience in production environments and incident/problem management.
• Good knowledge of Linux/Unix, shell scripting and technical troubleshooting.
• Experience with Java and/or Python, APIs, microservices and enterprise applications.
• Knowledge of SQL and relational databases; PostgreSQL/DB2 familiarity valued.
• Experience with CI/CD and DevOps tools, preferably GitLab CI/CD.
• Knowledge of Docker, Kubernetes, Ansible and Infrastructure-as-Code.
• Experience with observability and monitoring tools such as Dynatrace and Splunk.
• Understanding of SLI, SLO, error budgets and application reliability principles.
• Experience with batch processing, transaction processing and/or enterprise integrations.
• Knowledge of ITIL, Agile and operational/service management practices.

Responsibilities

• Provide production support and application operations for critical enterprise systems.
• Monitor application health, performance, availability and batch/transaction processing.
• Investigate and resolve incidents, problems and production issues, using logs, SQL, monitoring and diagnostic tools.
• Perform technical and functional analysis, including investigation of APIs, integrations, data consistency and application behaviour.
• Support release, change and deployment activities, working with development, infrastructure and external teams.
• Develop and maintain scripts and automation to improve operational efficiency and system reliability.
• Contribute to CI/CD, DevOps, Infrastructure-as-Code and containerised environments.
• Implement and maintain observability, monitoring and alerting, including SLIs, SLOs and error budgets.
• Collaborate with business and technical stakeholders to analyse requirements and operational needs.
• Ensure compliance with ITIL, operational controls, security and service management practices.
• Work in Agile/DevOps environments and support continuous improvement initiatives.

Skills

Technical Support

Application Support

SRE

Linux/Unix

Shell scripting

Java

Python

APIs

Microservices

SQL

PostgreSQL

DB2

CI/CD

GitLab CI/CD

Docker

Kubernetes

Ansible

Infrastructure-as-Code

Observability

Dynatrace

Splunk

ITIL

Agile

DevOps

Banking

Tools

Docker

Kubernetes

Ansible

GitLab CI/CD

Dynatrace

Splunk

Job description

With just over 10 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

• Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
• Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

• Provide production support and application operations for critical enterprise systems.


• Monitor application health, performance, availability and batch/transaction processing.


• Investigate and resolve incidents, problems and production issues, using logs, SQL, monitoring and diagnostic tools.


• Perform technical and functional analysis, including investigation of APIs, integrations, data consistency and application behaviour.


• Support release, change and deployment activities, working with development, infrastructure and external teams.


• Develop and maintain scripts and automation to improve operational efficiency and system reliability.


• Contribute to CI/CD, DevOps, Infrastructure-as-Code and containerised environments.


• Implement and maintain observability, monitoring and alerting, including SLIs, SLOs and error budgets.


• Collaborate with business and technical stakeholders to analyse requirements, client requests and operational needs.


• Ensure compliance with ITIL, operational controls, security and service management practices.


• Work in Agile/DevOps environments and support continuous improvement initiatives.

You must have:

• Professional experience in Technical Support, Application Support, Application Operations, Production Support or SRE.


• Strong experience in production environments and incident/problem management.


• Good knowledge of Linux/Unix, shell scripting and technical troubleshooting.


• Experience with Java and/or Python, APIs, microservices and enterprise applications.


• Knowledge of SQL and relational databases; experience with PostgreSQL, DB2 or similar is valued.


• Experience with CI/CD and DevOps tools, preferably GitLab CI/CD.


• Knowledge of Docker, Kubernetes, Ansible and Infrastructure-as-Code.


• Experience with observability and monitoring tools, such as Dynatrace and/or Splunk.


• Understanding of SLI, SLO, error budgets and application reliability principles.


• Experience with batch processing, transaction processing and/or enterprise integrations.


• Knowledge of ITIL, Agile and operational/service management practices.


• Strong analytical and problem-solving skills, with the ability to work across technical and functional areas.


• Banking sector experience is a plus.