SAP C4C Sales & Service Functional Consultant (f/m/div.)

Bosch Portugal

Lisboa

Hybrid

EUR 40,000 - 60,000

Full time

11 hours ago

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Benefits offered by this job

Health insurance

On-site medical office

Training opportunities

Career progression and development

Bosch product discounts

Sports and health activities

Good public transport access

Free parking

Canteen

Job summary

Bosch Portugal in Lisbon is seeking a CRM Support Specialist to assist the Product Owner, CRM Capability Experts and the C4C Team in Sales and Service cloud deployments. You will engage with end-users across regions, create and deliver training, and help ensure data quality and testing activities.

The role requires a CRM implementation background, strong communication skills, and the ability to work in a global, IT-driven environment. Hybrid work and health benefits are available.

Qualifications

University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT.
At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
Experience in Implementation of CRM solution (mandatory).
Experience in Support processes (mandatory).
Exceptional presentation skills (mandatory).
Familiar with Agile methodology.
Knowledge of JIRA or similar tracking tool.
Advanced Excel knowledge.
Able to work in cross-functional teams and international environment.
Willingness to work in a global & virtual team.
Good communication skills, ability to think analytically and willingness to learn new things.
Fluent in English.
Eager to work with the newest technologies.
Proactive and can easily adapt to new development environment.
Self-motivated and with a great sense of ownership.
Team player and willing to give and recieve feedback.
Think outside the box and try to find creative approaches to challenges.

Responsibilities

Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
Create, maintain and improve existing SAP C4C Training documentation;
Organize and deliver trainings to SAP C4C end-users;
Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
Cooperate with technical department during implementation of technical requirements and bug fixing processes;
Assist during creation of documents for business/technical requirements;
Test SAP Sales and Service solution and document bugs;
Manage manual and automated data imports into the system;
Document processes and interfaces;
Work on data quality check.

Skills

Fluent in English

Exceptional presentation skills

Familiar with Agile methodology

Knowledge of JIRA

Advanced Excel knowledge

Cross-functional teamwork

Global & virtual team readiness

Analytical thinking

Proactive and ownership

Team player

Creative problem solving

Education

University degree in IT-related field

Tools

SAP

Salesforce

Microsoft Dynamics 365

Oracle CRM

Job description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
Create, maintain and improve existing SAP C4C Training documentation;
Organize and deliver trainings to SAP C4C end-users;
Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
Cooperate with technical department during implementation of technical requirements and bug fixing processes;
Assist during creation of documents for business/technical requirements;
Test SAP Sales and Service solution and document bugs;
Manage manual and automated data imports into the system;
Document processes and interfaces;
Work on data quality check.

Qualifications

University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;
At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;
Experience in Implementation of CRM solution (mandatory);
Experience in Support processes (mandatory);
Exceptional presentation skills (mandatory);
Familiar with Agile methodology;
Knowledge of JIRA or similar tracking tool;
Advanced Excel knowledge;
Able to work in cross-functional teams and international environment;
Willingness to work in a global & virtual team;
Good communication skills, ability to think analytically and willingness to learn new things;
Fluent in English;
Eager to work with the newest technologies;
Proactive and can easily adapt to new development environment;
Self-motivated and with a great sense of ownership;
Team player and willing to give and recieve feedback;
Think outside the box and try to find creative approaches to challenges.

Additional Information

Work means: