Cloud-Focused Technical CSM – English Market

Cross Border Talents; Lisboa; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Meal allowance

Dental insurance

Zusammenfassung

Cross Border Talents is hiring a Technical Customer Success Manager to manage a portfolio of SMB customers using cloud technology in Lisbon, Portugal. You will serve as a trusted technical and commercial advisor, driving adoption, expansion and retention across the customer lifecycle.

The role requires strong English communication, experience with CRM and sales pipelines, and the ability to identify business opportunities and position cloud-based solutions.

Qualifikationen

• Minimum 2 years of B2B sales experience within a contact centre environment.
• Strong customer relationship and portfolio management skills.
• Experience managing sales pipelines and converting opportunities.
• Strong communication, negotiation and consultative selling abilities.
• Ability to understand customer business requirements and position technical solutions.
• Experience with CRM platforms and pipeline management.
• Interest or exposure to cloud computing, Azure, AI and digital transformation.
• Strong analytical, organizational and problem-solving skills.
• Professional fluency in English.

Aufgaben

• Own and manage a portfolio of business customers throughout the customer lifecycle.
• Act as the primary technical and commercial point of contact for assigned accounts.
• Identify new business opportunities and develop existing customer relationships.
• Conduct technical discovery and position suitable cloud solutions.
• Manage opportunities through the complete sales funnel, from qualification to closure.
• Drive cloud consumption, customer adoption and revenue growth.
• Maintain accurate CRM records, opportunity milestones and sales forecasts.
• Identify customers at risk of churn and implement retention strategies.
• Collaborate with internal sales and technical teams to improve customer outcomes.

Kenntnisse

B2B sales

Account management

CRM

Pipeline management

Communication

Negotiation

Cloud solutions

English fluency

Tools

CRM platforms

Jobbeschreibung

Cross Border Talents is hiring a Technical Customer Success Manager to manage a portfolio of SMB customers using cloud technology in Lisbon, Portugal. You will serve as a trusted technical and commercial advisor, driving adoption, expansion and retention across the customer lifecycle.

The role requires strong English communication, experience with CRM and sales pipelines, and the ability to identify business opportunities and position cloud-based solutions.