Strategic Enterprise Customer Success Leader

Checkmarx Ltd.; Braga; Presencial; EUR 45 000 - 70 000; Tempo integral

Resumo da oferta

Checkmarx Ltd. is seeking a Strategic Customer Success Manager (SCSM) to ensure customers achieve their desired outcomes using Checkmarx solutions.

You will blend technical expertise with strategic thinking and customer engagement to drive deployment, adoption, and value realization across enterprise accounts. You will lead onboarding, monitor usage, and collaborate with product management to influence the roadmap.

Qualificações

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
• Demonstrated success in guiding customers through onboarding, adoption, and value realization.
• Experience working with enterprise clients and managing complex technical relationships.

Responsabilidades

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones, celebrate wins, and address deviations.
• Provide insights from interactions and analytics.
• Highlight successes, challenges, and opportunities for growth.
• Build strong relationships with technical stakeholders.
• Advocate for customer needs within Checkmarx.
• Conduct training sessions on new features and provide refreshers.
• Quantify and report the impact of Checkmarx solutions.
• Provide regular value metrics to technical decision-makers.
• Identify and support expansion opportunities using success stories and ROI.
• Stay updated on Checkmarx products and cloud security trends.
• Contribute to newsletters and “what’s new” materials.
• Help evolve engagement strategies based on product signals.

Conhecimentos

Customer success

Technical account management

Enterprise clients

Cloud platforms

Security

Formação académica

Bachelor's degree in CS/IT/Cybersecurity

Ferramentas

Power BI

Tableau

REST APIs

Descrição da oferta de emprego

Checkmarx Ltd. is seeking a Strategic Customer Success Manager (SCSM) to ensure customers achieve their desired outcomes using Checkmarx solutions.

You will blend technical expertise with strategic thinking and customer engagement to drive deployment, adoption, and value realization across enterprise accounts. You will lead onboarding, monitor usage, and collaborate with product management to influence the roadmap.