Customer Success Manager

Checkmarx; Braga; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great benefits

Professional development

Competitive compensation

Resumo da oferta

Checkmarx in Braga, Portugal is seeking a Customer Success Manager to own client relationships end-to-end, drive adoption, and deliver measurable business value across enterprise customers.

You will manage onboarding through renewal, align Checkmarx solutions to client goals, lead quarterly business reviews, and collaborate with cross-functional teams to ensure client success.

Qualificações

• Proven experience in a Customer Success, Account Management, or client-facing role.
• Experience managing enterprise relationships across multiple stakeholder levels.
• Strong project and program management instincts.
• Ability to read usage metrics and translate data into a plan.
• Excellent communication, able to lead meetings and write clear success plans.
• Curiosity about application security, DevSecOps, or cybersecurity landscape.

Responsabilidades

• Serve as the primary contact for your portfolio of clients and map Checkmarx solutions to business goals.
• Build success plans with goals and milestones; track health and engagement metrics.
• Lead business reviews (QBRs/SBRs) to show value and identify opportunities.
• Oversee onboarding through stabilization, adoption, and renewal with cross-team coordination.
• Monitor usage trends and health indicators; resolve issues and manage escalations.
• Foster collaboration between Support, TAM, Product, Training, PS, and Account Management.

Conhecimentos

Customer Success

Account Management

Client-facing Communication

Project & Program Management

Descrição da oferta de emprego

Checkmarx is the enterprise application securityleader and the host of Checkmarx One™ — the industry -leading cloud-native AppSec platform thathelps enterprises build #DevSecTrust .

Description

About the Role

At Checkmarx, we help the world's leading organizations secure the applications that run their businesses. As a Customer Success Manager (CSM), you'll be the trusted advisor who ensures our clients don't just adopt Checkmarx, they thrive with it. You'll own the client relationship end-to-end, driving adoption, measurable value, and long-term partnership across some of the most security-conscious enterprises in the world.

This is a role for someone who loves building relationships, solving problems before they elevate, and turning product usage into real business outcomes.

What You'll Do

• You'll serve as the primary point of contact for your portfolio of clients, building relationships from the practitioner level all the way to the executive suite. You'll understand what success looks like for each client and make sure Checkmarx solutions map directly to their business goals.
• You'll build success plans with clear goals and milestones, track health and engagement metrics, and lead business reviews (QBRs/SBRs) that show clients exactly what value they're getting; and where more is available.
• From onboarding through stabilization, adoption, and renewal, you'll be the throughline of the client experience, coordinating smooth handoffs between teams and ensuring nothing falls through the cracks.
• You'll keep a close eye on usage trends, sentiment, and health indicators, stepping in early to resolve issues and manage escalations with calm, clear communication.
• You'll be the connective tissue between Support, Technical Account Management, Product, Training, Professional Services, and Account Management, giving each team the context they need to deliver for the client.
• You'll run tight, purposeful client meetings, keep documentation current, and continuously look for ways to improve how we deliver success, sharing client trends and feedback back into Product.
• You'll build deep working knowledge of the Checkmarx platform relevant to your clients, and use your understanding of the application security landscape to guide smarter conversations and recommendations.

Requirements

What You Bring

• Proven experience in a Customer Success, Account Management, or client-facing role; ideally in cybersecurity, SaaS, or enterprise software.
• A track record of managing enterprise relationships across multiple stakeholder levels, including executives.
• Strong project and program management instincts.
• Comfort with data: you can read usage and health metrics and turn them into a story and a plan.
• Excellent communication skills, you can lead a room, de-escalate a tense conversation, and write a clear success plan.
• A genuine curiosity about application security, DevSecOps, or the broader cybersecurity landscape.
• Understanding of cloud-native architectures and tools.
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• A collaborative mindset, you know how to get the best out of cross-functional teams without formal authority over them.

What we have to offer

Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year.

Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.