CSM

Checkmarx; Braga; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Checkmarx in Braga, Portugal, is seeking a Customer Success Manager to lead client engagements and ensure successful adoption of Checkmarx One. You will serve as the primary technical liaison, guiding deployments, onboarding, and value realization across enterprise accounts.

You will collaborate with Support, Product, and other teams, monitor usage, and drive initiatives to expand platform adoption while maintaining strong relationships with technical stakeholders.

Qualificações

• Bachelor’s degree in Computer Science, IT, Cybersecurity or related field.
• 3+ years in Customer Success, Technical Account Management, or similar role in software/cybersecurity.
• Experience with enterprise clients and managing complex technical relationships.
• Proficiency with major cloud platforms (AWS, Azure, GCP).
• Understanding of cloud-native security architectures and tools.
• Knowledge of SSDLC and DevSecOps practices.
• Hands-on experience with application security tools (SAST/DAST/SCA) and container security.
• Familiarity with CI/CD tools and API integrations (Jenkins, GitHub Actions, GitLab CI).
• Ability to analyze usage data and product telemetry to identify trends.

Responsabilidades

• Provide deployment and operational guidance to customers.
• Act as primary technical liaison for customers.
• Collaborate with Support, Product Management, and internal teams.
• Onboard customers and promote best practices.
• Monitor adoption and address hurdles to meet usage levels.
• Drive value-based activities to increase platform adoption.
• Develop Mutual Activity Plans tied to customer outcomes.
• Set milestones, celebrate wins, and manage deviations.
• Present insights from interactions and analytics to stakeholders.
• Identify expansion opportunities using success stories and ROI.

Conhecimentos

Customer focus

Stakeholder management

Analytical skills

Communication

Formação académica

Bachelor’s degree in Computer Science, IT, Cybersecurity or related field

Ferramentas

AWS

Azure

GCP

SAST

DAST

SCA

Jenkins

GitHub Actions

GitLab CI

Power BI

Tableau

Python

Descrição da oferta de emprego

Checkmarx is the enterprise application securityleader and the host of Checkmarx One - the industry -leading cloud-native AppSec platform thathelps enterprises build #DevSecTrust .

Description

Who are we?

Checkmarx is the leading application security provider shaping how organizations build secure software in the AI era. Our AI-powered technology protects the world's leading brands through Checkmarx One, the industry's most comprehensive cloud-native platform that secures every phase of development for every application. We empower enterprises to shift security everywhere-from code to cloud-ensuring they can innovate at speed without compromising security. Trusted by more than 1,800 customers, including 60% of the Fortune 100, we're at the forefront of shaping how organizations build secure software.

What are we looking for?

We are looking for a Customer Success Manager that will be the main responsible for their customers' engagement and success within Checkmarx world.

How will you make an impact?

• Provide expert deployment and operational guidance
• Act as the primary technical liaison for customers
• Collaborate with Support, Product Management, and other internal teams
• Guide customers through onboarding and best practices
• Monitor adoption and address hurdles to meet committed usage levels
• Drive value-based activities to increase platform adoption and consumption
• Design and execute Mutual Activity Plans tied to customer value and outcomes
• Set and manage project milestones, celebrate wins, and address deviations
• Provide insights from interactions and analytics
• Highlight successes, challenges, and opportunities for growth
• Build strong relationships with technical stakeholders
• Advocate for customer needs within Checkmarx
• Conduct training sessions on new features and provide refreshers
• Quantify and report the impact of Checkmarx solutions
• Provide regular value metrics to technical decision-makers
• Identify and support expansion opportunities using success stories and ROI
• Stay updated on Checkmarx products and cloud security trends
• Contribute to newsletters and "what's new" materials
• Help evolve engagement strategies based on product signals

Requirements

What is needed to succeed?

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
• Experience working with enterprise clients and managing complex technical relationships.
• Proficiency with major cloud platforms (AWS, Azure, GCP).
• Understanding of cloud-native security architectures and tools.
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
• Ability to align product capabilities with customer compliance needs.
• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.

What we have to offer

Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year.

Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.