Strategic CSM: AppSec & Software Development Expertise

Hexa People; Braga; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A technology company is seeking a Customer Success Manager with a background in application security to improve customer retention and adoption. The role requires a minimum of 3 years of experience in customer success and technical account management. Strong communication, project management skills, and proficiency in Salesforce are essential. The ideal candidate will work closely with various departments to ensure customer satisfaction and provide technical support while adapting to a fast-paced environment.

Qualificações

• Minimum 3 years of experience in Customer Success Management or Technical Support.
• Solid knowledge of AppSec and Software Development Lifecycle Methodologies.
• Proficient in English, additional European language is a bonus.

Responsabilidades

• Manage existing and new customers, focusing on retention.
• Conduct regular touchpoint sessions to validate customer relationships.
• Work closely with Product Management and Support teams to promote customer requests.

Conhecimentos

Customer Success Management

Technical Account Management

Application Security

Software Development Lifecycle

Strong communication skills

Problem-solving

Project management

Ferramentas

Salesforce.com

Gainsight

Descrição da oferta de emprego

A technology company is seeking a Customer Success Manager with a background in application security to improve customer retention and adoption. The role requires a minimum of 3 years of experience in customer success and technical account management. Strong communication, project management skills, and proficiency in Salesforce are essential. The ideal candidate will work closely with various departments to ensure customer satisfaction and provide technical support while adapting to a fast-paced environment.