Senior Strategic Customer Success Manager (AppSec)

Checkmarx; Braga; Sur place; EUR 60 000 - 95 000; Plein temps

Avantages offerts par ce poste

Great benefits

Professional development

Résumé du poste

Checkmarx is seeking a highly motivated Strategic Customer Success Manager (SCSM) to ensure customers achieve outcomes with Checkmarx application security solutions. You will drive customer success, product adoption, and value realization, influencing product development by representing customer needs, and contributing to revenue growth through successful engagements.

You will become a trusted advisor, helping customers achieve their application security goals while collaborating with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role.
• Demonstrated success in guiding customers through onboarding, adoption, and value realization.
• Experience working with enterprise clients and managing complex technical relationships.

Responsabilités

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Quantify and report the impact of Checkmarx solutions.
• Identify and support expansion opportunities using success stories and ROI.

Connaissances

Cloud platforms

SSDLC/DevSecOps

SAST/DAST/SCA

API integrations

Power BI/Tableau

Customer engagement

Formation

Bachelor's degree in Computer Science/IT/Cybersecurity

Outils

Power BI

Tableau

Jenkins

GitHub Actions

GitLab CI

Python

Description du poste

Checkmarx is seeking a highly motivated Strategic Customer Success Manager (SCSM) to ensure customers achieve outcomes with Checkmarx application security solutions. You will drive customer success, product adoption, and value realization, influencing product development by representing customer needs, and contributing to revenue growth through successful engagements.

You will become a trusted advisor, helping customers achieve their application security goals while collaborating with