Strategic CSM — Remote (Portugal/Poland)

UNIT4 NV; Faro; Hybride; EUR 52 000 - 80 000; Plein temps

Résumé du poste

UNIT4 NV is seeking a passionate and proactive Customer Success Manager to join our Source-to-Contract Customer Experience team. You will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution.

You’ll work with clients across industries to achieve business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.

Qualifications

• Act as trusted advisor to S2C customers and drive strategic guidance.
• Design and execute tailored customer success plans (CSPs) aligned with client goals.
• Lead executive business reviews and champion customer needs internally.

Responsabilités

• Own the customer journey and design CSPs.
• Drive value realization through feature adoption and usage expansion.
• Be the voice of the customer to influence product and service improvements.
• Lead strategic conversations with C-level executives and stakeholders.
• Enable change management and adoption of best practices.
• Identify growth opportunities and partner with Account Managers on upsell/cross-sell.
• Resolve issues proactively and ensure a seamless customer experience.
• Collaborate cross-functionally with Sales, Product, Support, and Professional Services.

Connaissances

Customer success

Strategic planning

Stakeholder management

Cross-functional collaboration

Change management

Upsell opportunities

Description du poste

UNIT4 NV is seeking a passionate and proactive Customer Success Manager to join our Source-to-Contract Customer Experience team. You will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution.

You’ll work with clients across industries to achieve business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.