Strategic Client Engagement & Growth Lead

Devoteam; Lisboa; Presencial; EUR 42 000 - 66 000; Tempo integral

Resumo da oferta

Devoteam Portugal seeks a Client Engagement Manager to liaison between clients and delivery teams, shaping the product strategy and roadmap. You will own billing, nurture relationships, and drive cross-selling while coordinating Product Owners and Tech Leads to deliver high-quality outcomes.

The role requires strong negotiation and analytics skills, plus English fluency, to manage multiple accounts and maintain long-term client loyalty.

Qualificações

• Experience in client engagement and stakeholder relationship management.
• Ability with financial and budgetary processes.
• Proficient in report creation, presentation and data analysis.
• Strong analytical thinking with business insight.
• Knowledge of IT markets and client industry trends.
• Negotiation skills and cross-selling awareness.
• Understanding of digital products and go-to-market strategies.
• Project management skills for macro planning and roadmapping.
• Fluency in English (spoken and written).

Responsabilidades

• Act as liaison between client and team, owning the client's product within the squad.
• Prepare reports for Engagement Lead and upper management on project status.
• Develop and manage strong client relationships with key stakeholders.
• Own billing for your projects and drive profitability.
• Define product strategy, vision and roadmap, ensuring future commercial relationship.
• Activate cross-selling opportunities and negotiate contracts.
• Coordinate Product Owners and Tech Leads to deliver high-quality output.
• Manage multiple client accounts and maintain loyalty.
• Build trust and ensure client satisfaction through ongoing support.
• Maintain up-to-date knowledge of Product Lifecycle and market conditions.

Conhecimentos

Client engagement

Relationship management

Financial processes

Report & analysis

Analytical thinking

Market knowledge

Negotiation

Digital product knowledge

Project management

English fluency

Descrição da oferta de emprego

Devoteam Portugal seeks a Client Engagement Manager to liaison between clients and delivery teams, shaping the product strategy and roadmap. You will own billing, nurture relationships, and drive cross-selling while coordinating Product Owners and Tech Leads to deliver high-quality outcomes.

The role requires strong negotiation and analytics skills, plus English fluency, to manage multiple accounts and maintain long-term client loyalty.