Creative Tech - Engagement Lead

Devoteam; Lisboa; Presencial; EUR 42 000 - 66 000; Tempo integral

Resumo da oferta

Devoteam Portugal seeks a Client Engagement Manager to liaison between clients and delivery teams, shaping the product strategy and roadmap. You will own billing, nurture relationships, and drive cross-selling while coordinating Product Owners and Tech Leads to deliver high-quality outcomes.

The role requires strong negotiation and analytics skills, plus English fluency, to manage multiple accounts and maintain long-term client loyalty.

Qualificações

• Experience in client engagement and stakeholder relationship management.
• Ability with financial and budgetary processes.
• Proficient in report creation, presentation and data analysis.
• Strong analytical thinking with business insight.
• Knowledge of IT markets and client industry trends.
• Negotiation skills and cross-selling awareness.
• Understanding of digital products and go-to-market strategies.
• Project management skills for macro planning and roadmapping.
• Fluency in English (spoken and written).

Responsabilidades

• Act as liaison between client and team, owning the client's product within the squad.
• Prepare reports for Engagement Lead and upper management on project status.
• Develop and manage strong client relationships with key stakeholders.
• Own billing for your projects and drive profitability.
• Define product strategy, vision and roadmap, ensuring future commercial relationship.
• Activate cross-selling opportunities and negotiate contracts.
• Coordinate Product Owners and Tech Leads to deliver high-quality output.
• Manage multiple client accounts and maintain loyalty.
• Build trust and ensure client satisfaction through ongoing support.
• Maintain up-to-date knowledge of Product Lifecycle and market conditions.

Conhecimentos

Client engagement

Relationship management

Financial processes

Report & analysis

Analytical thinking

Market knowledge

Negotiation

Digital product knowledge

Project management

English fluency

Descrição da oferta de emprego

Responsibilities

• Responsible for the liaison between the client and the team and is the key stakeholder of the client's product within the squad;
• Prepare reports for the Engagement Lead and upper management regarding status of project;
• Develop and manage strong client relationships, connecting with key business stakeholders;
• Responsible for billing their own projects;
• Managing the strategy, vision and roadmap of the product, ensuring a solid and future commercial relation with the client;
• Responsible for activating cross-selling opportunities;
• Negotiate contracts and close agreements to maximize profits;
• Coordinate product owners & Tech Leads in order to deliver top quality;
• Handle several client accounts;
• Manager client accounts in the most efficient way to generate sales for the business;
• Build and maintain strong relationships with the clients. making themselves available to handle concerns and building the clients trust to make sure they stay loyal to the company;
• Solid knowledge of the Product Lifecycle;
• Set the vision, the macro plan and the roadmap of the product;
• Anticipate needs for the product an the customer, cross-selling and up-selling our capabilities;
• Enforce a solid and high potential digital strategy to maximize results.

Requirements

• Proven experience in client/customer/stakeholder engagement, relationship management.
• Ability with financial and budgetary processes.
• Proficient skills on report elaboration, presentation and analysis.
• Demonstrate analytical thinking and business insight.
• Strong and continuously updates knowledge of the IT market and the market in which the client operates.
• Being ahead of the competition by being aware of market conditions and innovations.
• Solid knowledge of technology (nice to have).
• Exceptional negotiation skills.
• Knowledge on digital products and best strategies to build, engage and scale a product.
• Project management skills for creating a macro plan, a roadmap and a vision.
• Fluency in English (spoken and written).

Equal Opportunities

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.