Strategic Account Manager, SaaS for Hospitality Growth

Host Pms

Braga

Hybrid

EUR 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Autonomy and ownership

Career development opportunities

Job summary

Host Hotel Systems is seeking an Account Manager to manage a portfolio of hospitality clients, acting as the strategic commercial advisor and driving renewals, upsell opportunities, and long-term value. You will engage with customers to ensure satisfaction, reduce churn, and collaborate with cross-functional teams to deliver tailored SaaS solutions.

The role requires 2–4 years in B2B account management within SaaS or tech, fluency in English and Portuguese, and a proven ability to meet revenue

Qualifications

2 to 4 years of proven experience in B2B account management, customer success or commercial sales within SaaS or technology environments.
Track record of managing client portfolios with retention, renewals and revenue growth.
Strong negotiation and relationship-building skills with diverse stakeholders.

Responsibilities

Manage an established portfolio of B2B hospitality clients as the strategic commercial advisor.
Lead contract renewals and commercial negotiations to secure high retention rates.
Identify cross-sell and upsell opportunities across the product suite.
Monitor client health metrics and mitigate churn with proactive interventions.
Coordinate with Product, Implementation and Support teams to resolve complex client needs and escalations.
Deliver periodical portfolio performance and renewal forecasts to leadership.