Special Services Logistics Specialist

FedEx; Porto; On-site; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Training to get you started

On-the-job learning opportunities

Tuition Assistance Program (permanent契

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

FedEx is a trusted brand

Job summary

FedEx Logistics is seeking a Special Services Representative to manage premium and time-critical shipments from booking to delivery. You will build lasting customer relationships and coordinate with internal teams and vendors to keep shipments on track.

The role requires flexible availability for 24/7 operations, including weekends and holidays, and values healthcare, vendor management, and cross-functional collaboration skills.

Qualifications

• Fluent English (Mandatory)
• Second language (favourable)
• Customer service experience
• Healthcare Sector experience
• Premium Shipment Management
• Vendor Management experience
• Cross-Functional Collaboration
• Commercial Awareness
• Problem solving
• Logistics experience

Responsibilities

• Oversee the complete lifecycle of premium and time-critical shipments from initial booking to successful delivery.
• Focus on building, maintaining, and strengthening long-term customer relationships through proactive communication.
• Coordinate closely with internal operations teams, management, and external vendors to keep shipments on track.
• Anticipate and resolve transit issues swiftly, keeping all key stakeholders informed in real time.
• Operations run 24/7/365 to handle emergency shipments; rotating shifts, weekends, and holidays are required.

Skills

Fluent English

Second language

Customer service

Healthcare experience

Premium shipment management

Vendor management

Cross-functional collaboration

Commercial awareness

Problem solving

Logistics experience

Job description

FedEx Logistics is seeking a Special Services Representative to manage premium and time-critical shipments from booking to delivery. You will build lasting customer relationships and coordinate with internal teams and vendors to keep shipments on track.

The role requires flexible availability for 24/7 operations, including weekends and holidays, and values healthcare, vendor management, and cross-functional collaboration skills.