Special Services Operations Lead (7am–10pm)

FedEx; Maia; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Training opportunities

Career growth opportunities

Job summary

FedEx is seeking a Special Services Supervisor to oversee a shift within Maia, Portugal. You will supervise a team of employees and contractors, coordinate bookings and ensure timely deliveries, while addressing escalated issues and maintaining safety and compliance.

The role emphasizes leadership, planning, and execution of service level targets, with strong focus on customer interaction, problem solving, and collaboration with internal and external stakeholders.

Qualifications

• Experience managing a shift and team in a busy freight processing environment.
• Strong time management and attention to detail with analytical skills.
• Strong customer focus and effective communication with teams.

Responsibilities

• Daily supervision and coordination of a team of employees and contractors on an extended schedule.
• Address escalated or complex issues within the special services department.
• Interact with stakeholders to ensure bookings, quotes and timely deliveries.
• Motivate team and ensure fair, consistent treatment of members.
• Plan and act to achieve service level targets.
• Educate the team on business goals and service objectives.
• Ensure safe, secure and compliant working practices during shifts.

Skills

Team management

Time management

Analytical skills

Interpersonal skills

Problem solving

Job description

FedEx is seeking a Special Services Supervisor to oversee a shift within Maia, Portugal. You will supervise a team of employees and contractors, coordinate bookings and ensure timely deliveries, while addressing escalated issues and maintaining safety and compliance.

The role emphasizes leadership, planning, and execution of service level targets, with strong focus on customer interaction, problem solving, and collaboration with internal and external stakeholders.