Special Services Logistics Coordinator (Hybrid)

FedEx; Leça do Balio; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Training opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Career opportunities

Job summary

FedEx Logistics seeks a Special Services Representative to oversee premium shipments from booking to delivery, while building strong customer relationships across internal teams and external vendors. You will proactively coordinate operations to keep shipments on track and swiftly address issues as they arise, requiring flexibility for rotating shifts and holidays.

The role emphasizes cross-functional collaboration, problem solving, and a focus on exceptional service in a fast-paced logistics

Qualifications

• Fluent English is mandatory.
• Second language is a plus.
• Experience in customer service and logistics.
• Healthcare sector exposure is advantageous.
• Experience with premium shipments and vendor management.
• Ability to collaborate across functions and with external partners.

Responsibilities

• Oversee the lifecycle of premium and time-critical shipments from booking to delivery.
• Build and maintain long-term customer relationships through proactive communication.
• Coordinate with internal operations, management, and external vendors to keep shipments on track.
• Anticipate and resolve transit issues promptly, updating stakeholders in real time.
• Be flexible to rotate shifts, weekends, and holidays as operations run 24/7/365.

Skills

Fluent English

Second language

Customer service

Healthcare sector

Premium shipments

Vendor management

Cross-functional collaboration

Commercial awareness

Problem solving

Logistics experience

Job description

FedEx Logistics seeks a Special Services Representative to oversee premium shipments from booking to delivery, while building strong customer relationships across internal teams and external vendors. You will proactively coordinate operations to keep shipments on track and swiftly address issues as they arise, requiring flexibility for rotating shifts and holidays.

The role emphasizes cross-functional collaboration, problem solving, and a focus on exceptional service in a fast-paced logistics